Maximize your impact as a Production Support Technical Specialist at FNZ. Focus on resolving issues and implementing customer training in a dynamic financial services setting. This role within FNZ’s Production Support Team requires a proactive Technical Specialist to lead customer interactions and incident resolutions.

You will establish and maintain compliance guidelines while training clients about FNZ’s platform capabilities. Your analytical skills and customer-centric approach will be essential in ensuring continued improvement and satisfaction. Key Responsibilities:

- Resolve critical incidents and manage escalations
- Lead training programs for FNZ client education
- Establish documentation for tailored customer solutions
- Provide compliance advice on platform functions
- Mentor junior team members and foster capability growth Requirements:
- 5+ years’ experience in the financial services sector
- Bachelor’s degree or relevant experience
- Ability to operate independently and decisively
- Robust organizational and time management capabilities
- Highly effective written and oral communication skills Leverage your expertise to drive success for FNZ’s valued customers across the financial spectrum.

📌 FNZ Production Support Technical Specialist (Toronto)
🏢 FNZ
📍 Toronto