We are looking for a friendly, organized, and motivated full-time Front Desk Administrator to join our team at Comox Valley Optometry and Vision Therapy.

We are a busy optometry and vision therapy clinic that provides comprehensive eye care for individuals of all ages, specialty binocular vision assessments, and vision therapy. We pride ourselves on creating a welcoming, professional setting where patients feel heard, supported, and well cared for.

The ideal candidate is someone who enjoys working with people, thrives in a busy environment, and takes pride in providing excellent patient service.

The Role

As a Front Desk Administrator, you will be an important part of our patient's experience from the moment they contact our office through to the completion of their visit.

Your responsibilities will include

- Greeting patients warmly and creating a welcoming experience
- Answering phones, emails, and patient inquiries
- Scheduling and confirming appointments
- Managing the daily appointment schedule and clinic flow
- Checking patients in and out
- Processing payments and providing receipts
- Direct billing to insurance companies and assisting patients with insurance questions
- Maintaining accurate patient records and demographic information
- Communicating with patients regarding appointments, forms, referrals, and follow-up care
- Coordinating referrals and communication with other healthcare providers
- Assisting with recall and follow-up systems
- Supporting the optometrists and vision therapists with administrative tasks
- Maintaining a clean, organized, and professional reception area




- Learning and assisting with basic optical and eyewear-related tasks
- Protecting patient privacy and maintaining strict confidentiality
- Working collaboratively with the entire clinic team
- Helping wherever needed to ensure the clinic runs smoothly

What We're Looking For We are looking for someone who is:

- Friendly, warm, and genuinely enjoys helping people
- Highly organized and able to manage multiple tasks at once
- Reliable and punctual
- Professional and confident when communicating with patients
- Comfortable using computers and learning new software
- Detail-oriented and accurate
- Able to work calmly in a busy environment
- A strong team player who is willing to help wherever needed
- Comfortable working independently and taking initiative
- Interested in learning about optometry, eyewear, and vision therapy

Previous experience in optometry, healthcare, optical, medical reception, or customer service is an asset, but we are willing to train the right person.

What We Offer

- Full-time employment
- Health spending account for medical expenses after probation period ($1200-1600/year)
- Approximately 2 weeks of paid vacation per year for full time employees




- A supportive and friendly team environment
- Opportunities to develop knowledge in optometry, specialty vision care, and vision therapy
- A varied role with opportunities to learn different aspects of clinic operations
- A positive workplace where teamwork and patient care are highly valued

Hours: Full-time, approximately 30–40 hours per week Location: Courtenay, BC

Start Date: September 2026

Compensation: $21-24/hour with benefits as described above

Why Join Us?

At Comox Valley Optometry and Vision Therapy, we believe that excellent patient care starts with an excellent team. Our front desk team plays a critical role in creating a positive experience for every patient and keeping our clinic running efficiently.

If you are someone who is organized, personable, dependable, and excited to learn, we would love to hear from you.

How to Apply

Please submit your resume and a brief cover letter explaining why you would be a good fit for our team to:

Email: [email protected]

Subject: Front Desk Administrator Application

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: $21.00-$24.00 per hour

Benefits

- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:
- Courtenay, BC: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (required)

Work Location: In person

📌 Front Desk Administrator (Courtenay)
🏢 Comox Valley Optometry u0026 Vision Therapy
📍 Courtenay