We are looking for a reliable and enthusiastic Front Desk Agent to join our team. If you have excellent customer service skills, a strong work ethic, and thrive in a fast-paced environment, we’d love to hear from you!

Schedule

We are seeking to hire a part time person, 2-3 shifts per week, with potential of extra coverage shifts available.

The position will have opportunity to pick up the following coverage shifts:

7:00 AM – 3:00 PM, 8:00 AM – 4:00 PM, 10:00 AM – 6:00 PM, 12:00 PM – 8:00 PM, 3:00 PM – 11:00 PM, 4:00 PM – 12:00 AM, 11:00 PM – 7:00 AM

Requirements

- Valid Class 5 Driver’s License (no N) – required to drive our airport shuttle.

Key Responsibilities

- Greet guests, handle check-ins and check-outs efficiently, and provide friendly, professional service.
- Manage reservations, phone calls, and guest inquiries with accuracy and care.
- Communicate hotel information including room types, rates, deposits, and policies.
- Maintain a clean and organized front desk area.
- Drive the hotel shuttle to and from the Victoria International Airport and BC Ferries.
- Address guest concerns quickly and effectively to ensure a positive stay.
- Anticipate guest needs and go the extra mile to enhance their experience.

Qualifications

- Excellent customer service and communication skills.




- Strong multitasking and problem-solving abilities.
- Positive attitude and a team-oriented mindset.
- Proficient computer skills; Opera experience is an asset.
- Comfortable handling cash and credit card transactions.

What We Offer

- Competitive wage and perks package.
- Medical and dental coverage after 3 months (minimum 30 hours per week).
- Transportation subsidy for employees who don’t live on the Peninsula.
- Staff discounts:
- 25% off food at The Dickens Pub
- 40% off Wyndham Hotels worldwide
- Special staff rate for rooms at our hotel
- Free on-site parking
- Cross-training opportunities and referral bonuses
- Tips while driving the shuttle

How to Apply

- Confirm your availability (days and preferred shifts).
- Submit your resume as a PDF (Word documents not accepted).

We look forward to welcoming you to our friendly and supportive team environment! Job Types: Part-time, Permanent

Pay: From $21.50 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Experience:
- Customer service: 1 year (preferred)

Licence/Certification:
- Class 5 Drivers Licence (required)

Location:
- Sidney, BC V8L 1X1 (preferred)

Work Location: In person

📌 Front Desk Agent (Sidney)
🏢 Victoria Airport Travelodge
📍 Sidney