Position Title

Front Desk

11 – 16.5 hours per week @ 20.00 per hour

Position Summary The Front Desk is responsible for daily front office operations, client support services, administrative assistance, and coordination of equipment loans and sales. This role ensures the office operates efficiently, provides high-quality service to clients, and maintains accurate records and financial tracking.

This position is temporary, subject to funding and review every six (6) months. This agreement becomes effective as of the date of signing.

Primary Responsibilities

1. Opening Procedures

- Prepare office space for the day
- Turn on lights and office equipment
- Check both [email protected] and [email protected] email accounts and both junk mail folders daily.
- Tidy front office area
- Ensure refreshments are stocked

2. Client Services

- Issue parking placards
- Assist clients with forms and documentation
- Provide copying, faxing, and computer assistance
- Maintain resource wall and information materials

3. Financial & Record Keeping

- Receive payments and issue receipts
- Maintain daily cash sheet
- Receive and file mail

4. Tax Preparation Support





- Receive tax documentation
- Contact clients regarding missing information
- Notify clients when taxes are complete
- Maintain signed records

5. Equipment Coordination

- Coordinate sale of donated equipment
- Complete loan agreements
- Maintain waitlists
- Clean medical equipment as needed

6. Communications

- Answer telephone calls
- Check voicemail
- Direct inquiries appropriately

Job Performance The Employee agrees to perform all duties faithfully, diligently, and to the best of their ability in accordance with organizational policies. Performance evaluations will be conducted every 6 months by the Executive Director.

General Expectations

- Maintain confidentiality
- Provide respectful, inclusive service
- Maintain organized records
- Keep office clean and accessible
- Perform additional related duties as assigned

If interested please forward resume to [email protected] Pay: $20.00 per hour

Perks

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Front Desk Receptionist (Duncan)
🏢 Cowichan Valley Independent Living Disability Resource Centre
📍 Duncan