Front Desk Clerk – Walk-In Medical Clinic

We are seeking a reliable, organized, and patient-focused Front Desk Clerk to join our busy walk-in medical clinic. This role is ideal for someone who enjoys working with people, can manage multiple priorities at once, and remains calm and skilled in a fast-paced healthcare environment.

Position Summary The Front Desk Clerk is often the first point of contact for patients and plays an important role in ensuring the clinic operates efficiently. Responsibilities include patient registration, answering phones, managing patient flow, processing payments and forms, and supporting physicians, nurses, and other clinic staff.

Key Responsibilities

- Greet patients in a friendly, professional, and respectful manner.
- Register patients accurately and verify demographic and health-card information.
- Retrieve, prepare, and maintain patient charts and electronic records.
- Answer telephone calls and respond appropriately to patient inquiries.
- Assist with patient check-in, check-out, and clinic flow.
- Communicate wait times, clinic procedures, and registration requirements clearly.
- Direct patients to appropriate examination rooms and clinic areas.
- Scan, file, fax, print, and process medical documents.
- Assist with referrals, forms, reports, and administrative paperwork as required.
- Collect and process payments for uninsured medical services.
- Operate point-of-sale and payment systems.
- Maintain accurate documentation and protect patient confidentiality.
- Communicate effectively with physicians, nurses, pharmacies, laboratories, specialists, and other healthcare offices.
- Help maintain a clean, organized, and professional reception and waiting area.
- Assist other team members during busy periods.
- Follow clinic policies, privacy requirements, infection-control procedures, and workplace safety standards.
- Complete other administrative duties as assigned.





Ideal Candidate We are looking for someone who is:
- Dependable and punctual.
- Friendly and compassionate when dealing with patients.
- Comfortable working in a busy walk-in clinic environment.
- Able to remain calm when patients are frustrated, anxious, or unwell.
- Highly organized with strong attention to detail.
- Able to prioritize several tasks simultaneously.
- Comfortable learning new computer systems and office procedures.
- A strong communicator who works well as part of a healthcare team.
- Mature, professional, and respectful of confidential information.
- Willing to help wherever needed rather than limiting themselves strictly to reception duties.

Qualifications
- High school diploma required.
- Medical Office Administration, Health Office Administration, or similar training is an asset.
- Previous experience in a medical clinic, physician's office, urgent care centre, hospital, pharmacy, or healthcare environment is preferred.
- Previous reception or customer-service experience is an asset.
- Strong computer and keyboarding skills.
- Comfortable using email, scanners, fax systems, printers, and standard office software.
- Experience with electronic medical records or medical-office software is an asset.
- Strong verbal and written English communication skills.
- Ability to maintain patient confidentiality and handle sensitive information appropriately.

Hours and Availability Our clinic operates seven days a week, and candidates should have reasonable flexibility to work a combination of:

- Weekdays
- Weekends
- Statutory holidays




- Early morning or daytime shifts

Availability on weekends is particularly valuable. This position may be offered as casual, part-time, depending on clinic needs and candidate availability.

What We Offer

- Experience in a busy, established medical-clinic environment.
- Exposure to a wide variety of patients and medical conditions.
- Opportunity to work closely with physicians, nurses, and experienced administrative staff.
- Structured orientation and on-the-job training.
- Opportunities to develop healthcare administration and medical-office skills.
- A cooperative team environment.
- Potential for increased hours and responsibility based on performance and clinic needs.

What Success Looks Like A successful Front Desk Clerk is someone whom patients find helpful, physicians and nurses can rely upon, and coworkers enjoy working alongside. Accuracy and efficiency are important, but so are professionalism, kindness, initiative, teamwork, and good judgment. In a walk-in clinic, circumstances can change rapidly. The strongest candidates are those who can recognize what needs to be done, prioritize appropriately, and contribute to the overall functioning of the clinic.

How to Apply

Please submit your resume along with a brief introduction outlining:

- Your relevant work or educational experience.
- Your current availability.
- Whether you are seeking casual, part-time, or full-time work.
- Your availability for weekends.
- Your anticipated availability over the next 6–12 months.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted. Employment is subject to applicable clinic policies, employment standards, privacy requirements, and occupational health and safety requirements.

Pay: $17.60-$21.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Front desk Clerk (Kitchener)
🏢 Family u0026 Walk in Clinic
📍 Kitchener