Job Overview

We are seeking a friendly and professional Front Desk Receptionist to serve as the first point of contact for our guests and visitors. This role is vital in creating a welcoming environment, managing client inquiries, and ensuring smooth front desk operations. The ideal candidate will possess excellent customer service skills, a positive attitude, and the ability to handle physical tasks such as heavy lifting when necessary.

This position offers an opportunity to be part of a dynamic team dedicated to providing exceptional service.

Responsibilities

Customer Service & Reception

- Greet clients and their dogs in a warm, professional manner
- Answer phones, emails, and manage appointment bookings
- Check dogs in and out for daycare, boarding, and grooming services
- Process payments, invoices, and retail transactions
- Maintain accurate client and pet records
- Keep the front desk and reception area clean and organized

Dog Care & Facility Support

- Assist with supervising dogs in play areas as needed
- Monitor dog behaviour to ensure safety and comfort




- Cleaning and sanitizing common areas
- Help maintain a calm and structured environment

Experience

- Passion for dogs and comfort working hands-on with them
- Prior experience in customer service or front desk operations is preferred but not required
- Strong communication skills with the ability to interact professionally with diverse guests
- Comfortable working in a fast-paced environment with attention to detail
- Friendly, approachable personality with excellent problem-solving skills
- Basic computer proficiency for managing reservations and guest information
- Previous experience in the pet care industry, reception, or customer service is an asset

Schedule & Availability

- Part time 25 - 30 hours per week
- Shifts: OPEN 7:00AM - 2:00PM
- 3-4 shifts per week
- Availability for some Saturdays would be preferred (9:00AM - 6:00PM)

Job Types: Part time, Casual Pay: From $17.60 per hour

Work Location: In person

📌 Front Desk Reception / Dog Daycare Assistant (North York)
🏢 Dog Sense
📍 North York