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The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk. The Supervisor is accountable for maintaining a professional work environment that emphasizes exceptional guest service and colleague supervision. At St.

Eugene Golf

Resort & Casino, we are seeking energetic individuals who want to join us in creating the destination of choice in harmony with Mother Earth and our Indigenous culture while supporting our families and enriching our community.

The Front Desk

Supervisor role presents an opportunity for individuals seeking to launch their hospitality careers in this dynamic industry. Eligible employees receive a competitive compensation package that includes two weeks of paid vacation, ten paid sick days, a company-matching investment program, and a group health advantages plan. Employees participate in paid training on local Indigenous history and culture in partnership with the Ktunaxa Nation Council. Additionally, all employees enjoy resort benefits, including complimentary green fees, staff events, and discounts on restaurant services, spa treatments, and guestroom and RV Park reservations.

Responsibilities:

- Assist the Room Division Manager with daily tasks.

- Manage front desk transactions and customer interactions
- Take guest reservations and provide recommendations of hotel services and within the area
- Oversee daily management of the lodging portfolio including lodging operations, balancing lodging inventory, and resolving lodging type conflicts and/or oversells, guest requests, preferences and/or needs.
- Lead, direct, and inspire front office colleagues.
- Enforce all cash-handling, check, and credit card processes and policies.
- Provide resolutions to customer problems,



such as discounts, adjustments to bills, or complimentary rooms, to compensate for any inconvenience.
- Work closely with the reservation department.
- Preparing Housekeeping room attendant list, Room inspections
- Ensuring VIP guests are looked after.
- Relief to Reservations Department
- Serve as the Manager on Duty for the first line of support for guest services. This includes maintaining 24/7 phone coverage to address or delegate any situation that arises effectively.
- Ensure all colleagues remain up to date and familiar with procedures, activities at the Resort, local attractions, current events, and other information to provide accurate information.
- Maintain and enforce departmental standard operating procedures while training and keeping colleagues informed.

Qualifications:

- 2 to 3 years of experience in hotel, front office, or property management.
- Education in hotel or hospitality management is preferred; equivalent experience and training will be accepted.
- Experience in housekeeping, customer service, or property management is a plus.
- Enhanced user capabilities in software products, including property management software like Maestro, ADP, and the Microsoft Office Suite.
- Exceptional customer service at the core.
- Ability to protect guest information confidentiality.
- Conflict resolution and problem-solving skills.
- Available to work evenings, weekends, and holidays.
- The ability and desire to lead and train your team while fostering office harmony and high morale.
- Calm and clear-thinking ability to manage problems or crises in a highly professional manner.
- Clear and comprehensive communication skills.
- Ability to carefully follow directions and work independently with minimal supervision.

📌 Front Desk Supervisor (Cranbrook)
🏢 St Eugene Golf Resort u0026 Casino
📍 Cranbrook