At Q Living Furniture, we're looking for someone who is passionate about furniture, interior design, and creating exceptional customer experiences. This is more than a retail sales role—you'll help customers create beautiful spaces while building lasting relationships that contribute to the growth of our business.

We're looking for someone who is self-motivated, enjoys working in a fast-paced environment, and is excited to grow both personally and professionally.

Basic Requirements

Positive, friendly personality who enjoys interacting with customers in person, over the phone, and via email.

A confident, proactive "go-getter" attitude on the sales floor.

Robust organizational and time management skills.

Excellent written and verbal communication skills.

Basic computer skills (experience with POS systems, CRM software, or design programs is considered an asset).

Weekend availability is required.

Ability to thrive in a fast-paced environment.

Self-motivated with the ability to work independently while contributing to a collaborative team.

Passion for furniture, interior design, home décor, and helping customers create spaces they love.

An eye for design, colour, scale, and room planning is considered a strong asset.

A desire to grow the business by building long-term customer relationships, generating referrals, and creating repeat clientele.





Role Responsibilities

Deliver exceptional in-store sales experiences from initial consultation through to purchase.

Develop a thorough understanding of our furniture collections, customization options, materials, and pricing (comprehensive training provided).

Assist customers with furniture selection, space planning, colour coordination, and design recommendations.

Build lasting customer relationships through follow-up calls, emails, and ongoing communication.

Proactively generate new business through customer outreach, referrals, and networking opportunities.

Consistently exceed customer expectations by providing knowledgeable and personalized service.

Resolve customer concerns quickly and professionally.

Maintain showroom presentation and merchandising standards.

Work collaboratively with the team while taking ownership of individual sales goals.

Complete additional duties and responsibilities as assigned.

Job Details

24-30 hours per week

Saturday and Sunday availability is mandatory (non-negotiable).

Competitive hourly wage plus

Bi Weekly Spiffs/Incentives

Referral bonus program

Medical and dental benefits (Q Living pays 50%) after a 3-month probation period, provided average weekly hours are at least 20.

📌 Furniture Customer Experience Specialist (Richmond)
🏢 Q LIVING FURNITURE
📍 Richmond