Join HomeEquity Bank as a Client Service Specialist, delivering exceptional customer support in a hybrid work setting.

Your role will focus on enhancing client relationships and resolving inquiries across various platforms. As a vital part of the team, you will ensure high service standards while processing client requests and complaints. This position emphasizes collaboration with Bank departments to meet performance benchmarks and elevate client satisfaction. Bring your creative problem-solving mindset to support operational efficiency. Key Responsibilities:

- Handle client inquiries professionally via multiple channels
- Ensure compliance while processing customer requests
- Effectively manage and escalate client complaints
- Work closely with other departments for timely responses
- Document client interactions and maintain records Requirements:
- Robust communication and critical thinking skills
- Previous experience in a client service or mortgage support role
- Skilled in managing time-sensitive tasks
- Familiarity with AML and privacy regulations is a plus
- Availability to work flexible hours, including alternating shifts Support clients and foster positive experiences in your career with HomeEquity Bank.

📌 HomeEquity Bank Client Service Specialist (Toronto)
🏢 HomeEquity Bank
📍 Toronto