Job Summary

We are seeking a dynamic and energetic Hotel Assistant Manager to join our vibrant hospitality team! In this pivotal role, you will be the backbone of daily hotel operations, ensuring exceptional guest experiences while leading a dedicated team. Your leadership will foster a welcoming environment, streamline front desk functions, and uphold the highest standards of customer service.

If you thrive in fast-paced settings, possess strong supervisory skills, and are passionate about hospitality, this is your opportunity to make a meaningful impact in the hotel industry!

Responsibilities

- Oversee daily hotel operations, including front desk management, guest services, and staff coordination
- Lead and supervise team members to deliver outstanding customer service and ensure guest satisfaction
- Manage guest check-ins and check-outs efficiently while maintaining excellent phone etiquette
- Coordinate with human resources for staff scheduling, training, and performance evaluations
- Assist in budgeting processes and monitor operational expenses to optimize resource allocation
- Handle guest inquiries, complaints, and special requests promptly to foster positive experiences




- Support marketing efforts by promoting hotel amenities and services to enhance revenue opportunities

Requirements

- Proven supervising experience within the hospitality or hotel industry
- Strong customer service skills with a friendly and skilled demeanor
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Previous hotel experience, especially at the front desk or guest services area
- Knowledge of human resources practices related to staffing and employee relations
- Excellent leadership qualities with the ability to motivate and guide a team
- Familiarity with budgeting, hotel operations, and hospitality standards
- Exceptional phone etiquette and communication skills to interact confidently with guests and staff

Join us as a Hotel Assistant Manager and become part of a passionate team dedicated to creating memorable stays for every guest. Your leadership will shape our success as we continue to deliver top-tier hospitality experiences! Pay: $37.00-$39.00 per hour

Work Location: In person

📌 Hotel Assistant Manager (London)
🏢 Hotel Metro
📍 London