Our client, a leading multinational manufacturer in the aerospace sector, is looking for a Bilingual HR Operations Manager. As a member of our growing team, you’ll play a vital role in strengthening client relationships and overseeing the seamless movement of products and information.

Please note that this position requires 5 days of work on site.

1.0 Purpose

The purpose of this document is to define the responsibilities, qualifications, and expectations for individuals performing in the role of Operations Manager for statements of work.

2.0 Scope

This position encompasses comprehensive oversight and management of all Full Time and Part Time statements of work employees engaged in operational delivery.

3.0 Responsibilities

Operations Manager

- Provide overarching management of client accounts and adherence to Statements of Work (SOW).
- Strategically plan, coordinate, and supervise all aspects of program operations to ensure seamless execution.
- Deliver expert guidance to employees, resolving escalated operational issues through direct collaboration with customer contacts and senior leadership within statement of work.
- Accurately estimate resource requirements and delegate assignments to meet established timelines and project deliverables.
- Ensure all personnel are well-informed and consistently compliant with statement of work policies, procedures, and regulations.
- Champion employee development through regular coaching, training, and the provision of continuous learning opportunities.
- Serve as a primary point of contact with client representatives and upper-level management, fostering strong skilled relationships.
- Assume full responsibility for preparation and delivery of monthly operational quality reports to clients and internal senior management.
- Oversee validation, reconciliation,



and approval of weekly payroll and monthly invoicing activities.
- Lead preparation and presentation of Quarterly Business Reviews, offering insights and strategic recommendations.
- Own and drive business growth initiatives within existing client portfolios and potential expansion opportunities.

4.0 Qualifications

- High School Diploma required; bachelor’s degree (BA/BS) preferred.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, and SharePoint), with demonstrated expertise in Excel.
- Proven prior experience in staffing, workforce solutions, or a related operational setting preferred.
- Maintain strict confidentiality of all sensitive information and company data, always adhering to statement of work policies and legal requirements.
- Exceptional organizational skills and a demonstrated ability to prioritize multiple initiatives and respond quickly to emergent needs.
- Strong analytical aptitude with a thorough understanding of data collection methodologies and best practices.
- Demonstrated capacity to perform under deadlines in a dynamic, fast-paced environment.
- Excellent verbal and written communication skills.
- Bilingual proficiency in English and French is required.
- Skilled business office environment, typically in a modular or open-plan setting.

What We Offer

- Long-term, stable position in a reputable company.
- Competitive base salary plus vacation pay.
- Weekly pay via direct deposit.
- Employee Assistance Program for you and your family.
- Opportunities for continuous learning and career development.

About Us

At Kelly, we foster meaningful relationships and prioritize your growth. Our nationwide presence and dedication to excellence offer job seekers rewarding challenges and exceptional opportunities—from entry-level to management positions.

📌 Human Resources Operations Manager--Responsable des opérations RH (Montreal)
🏢 Kelly Professional u0026 Industrial
📍 Montreal