Title: Incident Analyst

Duration: 6 months (possibility of extension)

Location: Toronto, ON

Work Model: Hybrid (4 day/week on site) - No on-call requirement

# of Openings: 1

PR: $22-26/hr

What They Will Accomplish (High-Level):

- Track and coordinate resolution of data incidents across various teams.
- Ensure transparent accountability and follow-ups on outstanding data issues.
- Maintain reporting and support the continuous improvement of incident handling processes.
- Communicate regularly with stakeholders regarding incident statuses.

Day-to-Day Responsibilities:

- Act as central point of contact for structured data incident coordination from identification to resolution.
- Facilitate triage meetings with data stewards, technical leads, and other stakeholders.
- Ensure incident ownership is assigned and progress is followed up on.
- Track incident metrics and maintain dashboards (e.g., volume, resolution time).
- Escalate blockers that may impact SLA compliance (SLA to identify path forward or resolve = 4 days).
- Provide clear, data-driven updates and insights in meetings.
- Contribute to playbooks and process improvements for incident management.

Must-Haves:

- Bachelor’s degree in Information Systems, Business Analytics, Data Management, or a related field.
- 1-2 year of experience
- Basic knowledge of: Tableau, QuickSight, ServiceNow




- Strong organizational skills with attention to detail.
- Familiarity with structured data and basic data governance roles (e.g., data stewards, TALs).
- Strong communication and stakeholder engagement skills.
- Ability to manage multiple priorities simultaneously.

Plusses:

- Knowledge of SQL or scripting languages.
- Experience with Excel-based reporting.
- Interest in data governance and process improvement.
- Motivated to learn and grow in a data operations or coordination role.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

📌 Incident analyst (Toronto)
🏢 Collabera
📍 Toronto