Senior Program Manager ? Insurance Transformation

Step into a pivotal role within a major insurance transformation initiative where complex business, operations, technology, and customer experience streams come together to drive meaningful change. This opportunity offers the chance to contribute to a high-visibility program, collaborate with senior stakeholders, and support the delivery of critical business capabilities from planning through launch.

What is in it for you

- Salaried: $49-54 per hour.
- Incorporated Business Rate: $57-63 per hour.
- 9-month contract with the potential for permanent employment.
- Full time position: 37.50 hours per week.
- Weekday schedule from 9 am to 5 pm.
- Hybrid work, with 3 days per week in the office.

Responsibilities

- ? Lead and coordinate multiple concurrent workstreams, including technology, operations, communications, and vendor delivery activities.
- ? Manage and track the integrated program delivery plan, milestones, dependencies, and outcomes.
- ? Act as the primary day-to-day interface with the external vendor, ensuring accountability and performance.
- ? Monitor vendor performance against agreed scope, deliverables, timelines, and milestones.
- ? Translate contractual commitments into execution plans and measurable deliverables.
- ? Facilitate execution governance, including status reporting, milestone tracking, risk and issue management, decision logs, and escalation management.
- ? Drive cross-functional alignment across internal stakeholders and vendor teams.
- ? Develop and manage an integrated delivery plan across all workstreams.
- ? Track and manage cross-functional dependencies and sequencing.
- ? Ensure transparency of delivery status, risks, issues, and mitigation plans.




- ? Lead and coordinate activities related to discovery, requirements definition, customer and marketing communications, system configuration and development, claims operations design, assistance model implementation, production readiness, and go-live execution.
- ? Oversee operational readiness activities, including claims process implementation, SOP development, documentation, job aids, training materials, readiness plans, and go-live planning.
- ? Ensure alignment between system capabilities and operational processes.
- ? Validate readiness across operations, vendor delivery, and customer experience prior to launch.
- ? Prepare executive-level updates, dashboards, decision materials, and senior leadership reports.
- ? Provide insights on delivery risks, dependencies, and readiness.
- ? Support governance forums, decision-making processes, go/no-go frameworks, and readiness assessments.
- ? Monitor program risks and proactively implement mitigation strategies.
- ? Support production launch execution and operational stabilization activities.

Required qualifications

- ? Bachelor?s degree in Business, Technology, Engineering, or a related field.
- ? PMP certification or an equivalent project or program management certification.
- ? 9 years of project and/or program management experience.
- ? Proven experience delivering complex, multi-workstream implementations involving external vendors.
- ? Experience working within vendor-led delivery models and managing third-par

Job Details

- Location Waterloo , ON
- Work location On site
- Salary $ 49.00 to $ 54.00 HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #633049216296296200

- Waterloo, ON

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