Take your technical support skills to JDI IT as a Service Desk Specialist. This full-time position focuses on incident management and provides user support across multiple platforms and devices. As a crucial member of our IT team, you'll tackle user inquiries through phone and chat, ensuring clear communication and effective solutions.

Your role emphasizes a commitment to excellence in customer service and continuous improvement aligned with ITIL standards. You will be involved in troubleshooting and escalating significant issues to ensure prompt resolution. Key Responsibilities:

- Assist users with IT inquiries and service requests
- Ensure timely handling of incident reports and tickets
- Troubleshoot and resolve various technical support issues
- Document all support activities comprehensively
- Identify recurring issues for Problem Management Requirements:
- University degree or diploma in IT-related fields
- Hands-on experience with desktop applications
- Basic understanding of networking concepts
- Strong analytical and problem-solving skills
- Proven ability to handle a high-pressure workload Deliver exceptional support and grow your career with JDI IT’s energetic team.

📌 JDI IT Service Desk Specialist (Fredericton)
🏢 J.D. Irving
📍 Fredericton