Drive success for enterprise clients at Ribbon as the Customer Success Lead. This hands-on role focuses on customer relationships and establishing scalable success processes immediately. You will play a critical role in customer engagements, from onboarding to renewals, ensuring they maximize their use of Ribbon’s cutting-edge AI solutions.

As a pioneer in this position, you’ll shape the Customer Success landscape while driving measurable outcomes and strategic account growth. Key Responsibilities:

- Oversee the entire customer lifecycle from onboarding to renewal
- Conduct business reviews and manage escalations effectively
- Build and enforce the Customer Success framework
- Drive user adoption and business metrics to showcase success
- Identify risks and opportunities across key accounts Requirements:
- 5–7 years of experience in Account Management or similar roles
- Strong relationships with enterprise clients and stakeholders
- Proficiency with CRM systems like Attio
- Exceptional organizational and leadership skills
- Familiarity with HR tech, enterprise software, or AI products is a bonus Contribute to transforming the hiring landscape by ensuring customer success at Ribbon.

📌 Lead Customer Success at Ribbon (Toronto)
🏢 Social Leverage
📍 Toronto