Role : Learning Management System (LMS) Administrator

Location: Toronto ON (Remote)

Long Term Contract

Must-Have Hard Skills:

- Ability to interpret and apply HR data for audience targeting
- LMS platform administration is required, prior experience with SumTotal LMS
- Experience with ticketing systems and workflow tools

Soft Skills:

- Strong attention to detail and documentation accuracy
- Effective communication and stakeholder engagement

Nice-To-Have

- Banking/financial services experience
- Instructional Design, HR, or related field is an asset
- Certification in Instructional Design/Instructional Technology/Human Performance Technology is an asse

Learning Management System (LMS) Administrator

Position Summary The LMS Administrator supports enterprise learning initiatives by configuring, maintaining, and optimizing the “MyLearning" LMS platform on SumTotal LMS. This role ensures accurate audience targeting, compliance with training requirements, and productive execution of LMS operations. The analyst collaborates with stakeholders to deliver scalable learning solutions and maintain high standards of data integrity and user experience.

Key Responsibilities

Audience Scoping & Configuration

- Lead reviews of audience requirements with course owners and stakeholders.
- Create and store audience documentation, including the Audience Approval Document.




- Build and quality check LMS audiences against approval documentation.
- Implement post-launch audience changes as needed.

LMS Operations

- Process Business Learning Needs Requests (LNRs) and LMS maintenance requests.
- LMS testing and configuration of eLearning courses.
- LMS configuration of Instructor-Led training and Virtual courses

Collaboration & Support

- Partner with Learning Solutions Architects/Advisors (LSAs), Program Managers, L&D;

Designers/Developers and HR data teams.

- Provide guidance on LMS capabilities and configuration best practices.

Documentation & Compliance

- Completion of LMS Specifications Documentation
- Maintain accurate records of configuration decisions and approvals.
- Ensure compliance with regulatory and operational standards.

Required Skills & Competencies

- Strong attention to detail and documentation accuracy
- 5-10 years of prior experience LMS platform administration, prior experience with SumTotal LMS
- Ability to interpret and apply HR data for audience targeting; experience with audience scoping and configuration in enterprise LMS environments
- Effective communication and stakeholder engagement

Preferred Qualifications

- Experience with ticketing systems and workflow tools
- Certification in Instructional Design/Instructional Technology/Human Performance Technology is an asset

📌 Learning Management System Administrator (Toronto)
🏢 Dexian
📍 Toronto