LOGISTICS & OPERATIONS COORDINATOR

Keep Orders Moving. Keep Customers Happy. Keep Inventory Flowing.

OVERVIEW

Are you organized, curious, and ready to start your career in logistics and operations?

As a Logistics & Operations Coordinator, you’ll play an important role in keeping Napier’s orders, inventory, and customer experiences running smoothly. You’ll learn how products move from our warehouses to customers across North America while gaining hands-on experience with order management, inventory, shipping, customer service, and logistics systems.

This is a great opportunity for a recent graduate or early-career professional who enjoys working with technology, solving problems, staying organized, and learning how a growing business operates.

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WHAT YOU’LL DO

Order & Fulfillment Management

- Process and manage outbound orders within NetSuite, ensuring accurate, timely fulfillment.
- Generate and maintain digital shipping documentation including labels, packing slips, bills of lading, and tracking updates
- Monitor order status across systems and proactively identify and resolve discrepancies
- Process return requests, credits and refunds while tracking trends
- Act as a key point of contact between Napier, 3PL warehouses, logistics providers, and carriers to ensure seamless execution.
- Support warehouse operations with labeling when needed to keep orders moving.

Customer Care & Support

- Respond to customer inquiries via phone and email with professionalism and efficiency
- Provide product information, troubleshooting support, and clear, helpful guidance to customers.
- Process warranty claims and maintain accurate records & reporting.
- Identify recurring inquiries and contribute to the development and improvement of internal knowledge bases and FAQs





Inventory & Logistics Coordination

- Analyze inventory performance, highlighting trends, risks, and opportunities
- Monitor inventory levels across locations and coordinate transfers as needed.
- Prepare warehouse transfers and customs documentation
- Complete weekly inventory reporting, system counts, and discrepancy resolution
- Coordinate inbound containers with freight forwarders
- Maintain an organized, efficient warehouse environment with strong attention to FIFO principles and product accuracy.

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WHAT YOU BRING

You don’t need years of experience to succeed in this role. We’re looking for someone who is organized, analytical, a natural problem-solver, and ready to take on recent challenges.

- Recent graduate or early-career professional in Supply Chain, Logistics, Business, Operations, or a related field.
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Analytical mindset with an ability to review data, identify trends, and spot discrepancies
- Positive, team-oriented attitude with a willingness to learn and take initiative

Join Napier Outdoors – Where Adventure Meets Opportunity!

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ABOUT NAPIER OUTDOORS

At Napier, we innovate where the road meets the wild. We design vehicle camping tents and outdoor gear that bring people closer to nature. As industry leaders, we push boundaries through creativity, collaboration, and a culture that empowers bold thinking. As we grow across established and emerging markets, we’re driven by a shared mission: to inspire adventure and give people the confidence to explore freely wherever the road leads.

Pay: $48,000.00-$52,000.00 per year

Work Location: In person

📌 Logistics & Operations Coordinator - New Grads Welcome! (St. Catharines)
🏢 Napier Enterprises
📍 St. Catharines