Key Responsibilities

- Provide day-to-day technical support for IT equipment and systems within the logistics setting.
- Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
- Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
- Escalate complex issues to global support teams and subject matter experts when required.
- Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
- Assist with the installation, configuration, and deployment of new technology systems and services.
- Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
- Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
- Provide first-level preventive and corrective support for office printers and peripheral devices.

📌 Logistics Support Specialist (Mississauga)
🏢 Zodiac Solutions
📍 Mississauga