As an ambassador of The Sundial Hotel Whistler, the Maintenance Supervisor is responsible for overseeing the day-to-day operations of the Maintenance Team, ensuring the hotel, suites, equipment, and grounds are maintained to the highest standards.

The Maintenance Supervisor will lead and support the maintenance team in completing preventative maintenance, repairs, inspections, and daily operational tasks. This role plays a key part in ensuring the safety, comfort, and overall experience of our guests, employees, and owners.

The Maintenance Supervisor will also work closely with the General Manager and other department leaders to prioritize maintenance needs, coordinate work orders, manage contractors and suppliers, and ensure projects and repairs are completed efficiently and professionally.

This role extends beyond the —team members will be trained across various departments and may be required to assist wherever needed to deliver seamless, exceptional service.

Key Responsibilities

Leadership & Communication

- Supervise, support, and provide direction to the Maintenance Team
- Coordinate daily maintenance tasks and prioritize work based on urgency and operational needs
- Foster strong communication and cooperation across all departments, suppliers, contractors, and partners
- Maintain comprehensive knowledge of both the Sundial Boutique Hotel and Carleton Lodge layouts, facilities, and equipment
- Communicate maintenance concerns and operational updates clearly with management and other departments
- Support the training and development of maintenance team members

Safety

- Maintain a clean, safe, and organized work environment
- Ensure the Maintenance Team follows all health and safety policies and procedures
- Ensure proper use of cleaning chemicals, tools, equipment, and protective gear
- Identify, report, and address safety concerns promptly
- Maintain a full working knowledge of emergency procedures, including the hotel fire panel




- Ensure hot tub inspections and chemical testing are completed and properly documented

Administration

- Assign, complete, and track Work Orders and charge-backs
- Monitor and follow up on outstanding maintenance requests
- Maintain accurate maintenance logs, inspection records, and documentation
- Respond to emails and team requests in a timely and professional manner
- Assist management with maintenance planning, purchasing, and budgeting when required
- Coordinate and oversee external contractors and service providers as needed

Maintenance & Facilities

- Oversee and execute the hotel's preventative maintenance program
- Complete and monitor maintenance requests and inspections throughout the properties
- Perform and oversee minor repairs, including drywall, tile, locks, fixtures, plumbing, electrical, and general building repairs
- Troubleshoot and assist guests with in-room technology and equipment issues
- Ensure common areas, building exteriors, garbage areas, and equipment rooms are maintained
- Coordinate snow removal and salting of common areas as required
- Monitor hotel equipment and facilities and proactively identify maintenance needs
- Ensure suites and common areas are maintained to hotel standards
- Assist with larger maintenance projects and renovations as required

Security & Emergency Response

- Patrol hotel properties (Sundial and Carleton Lodge) as required
- Respond to hotel alarms, maintenance emergencies, and incidents promptly
- Liaise with external authorities, including police and fire services, when necessary




- Complete and file occurrence reports
- Monitor property conditions and address potential security or safety concerns
- Support the hotel’s emergency response procedures

Performance Expectations

- Demonstrate and promote the company’s core values
- Lead by example and maintain a positive and skilled work environment
- Adhere to the mission, vision, and guiding principles
- Be punctual, dependable, and respectful toward all team members
- Provide clear direction and support to the Maintenance Team
- Offer support across departments whenever possible
- Meet deadlines and fulfill commitments
- Proactively monitor hotel conditions and address issues before they impact guests
- Communicate professionally in all internal and external formats
- Maintain strict confidentiality regarding guest and owner information
- Solve problems effectively and make sound decisions
- Manage multiple priorities while maintaining attention to detail
- Work well independently and as part of a team

Job Requirements

- Previous maintenance, facilities, or building operations experience required
- Previous supervisory or leadership experience
- Trade experience or certification in plumbing, electrical, carpentry, HVAC, or a related field is a strong asset
- Strong troubleshooting and problem-solving skills
- Ability to lift up to 50 lbs
- Ability to work evenings, weekends, and holidays as required
- Strong organizational, communication, and interpersonal skills
- Excellent attention to detail and ability to manage multiple tasks effectively
- Ability to work independently and confidently make decisions
- Valid driver's licence is an asset

Compensation & Benefits

- $30–$32 per hour
- Free staff parking in Whistler Village
- Free bike/ski storage at the hotel
- Staff activities
- Extended Health Benefits after 6 months (Full-Time)
- Seasonal Summer/Winter Bonus (Full-Time)

📌 Maintenance Supervisor (Whistler)
🏢 Concord Sundial Management
📍 Whistler