OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE The Maître d' is responsible for the planning, direction, coordination and execution of all Front of House operations within the restaurant. The Maître d' is responsible for ensuring that all restaurant activities are carried out professionally, to standards and at the highest level of service. The Maître d' will achieve desired outcomes through assisting in the development and maintenance of a competent, motivated and empowered Front of House team.

The Maître d' will effectively lead, train, coach, motivate, engage and provide feedback to Front of House associates on a daily basis.

Key accountabilities include:

Provide the highest levels of customer service to internal team members at all times, setting the example and tone of interactions for all hotel teams.

Manage reservations and assign tables efficiently.

Escort guests to their tables and present menus.

Coordinate seating to maximize dining room efficiency.

Supervise and support servers, hosts, and other front-of-house associates.

Monitor service quality and ensure customer satisfaction.

Handle customer concerns and resolve complaints promptly.





Inspect dining areas to ensure cleanliness and proper table settings.

Coordinate with kitchen and bar associates to ensure smooth service.

Train new front-of-house associates on service standards and restaurant procedures.

Process guest payments when necessary.

Assist with special events, VIP guests, and promotional activities.

Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.

Have knowledge of emergency procedures.

Perform other duties as requested.

YOUR STORY An experienced hospitality professional with a minimum of two years’ experience in a restaurant, hotel, or Front of House environment, preferably in a supervisory or lead role.

A Hospitality, Tourism, or related program graduate or degree holder is considered an asset.

Someone with an outstanding work ethic, strong reliability, punctuality, and a professional and approachable demeanor.

Someone with strong leadership skills and the ability to train, coach, motivate, and engage a Front of House team.

An exceptional problem-solver with the ability to handle guest concerns and resolve service-related situations efficiently and professionally.





Strong guest service skills with a genuine passion for creating exceptional dining experiences.

Able to adapt to changing priorities and effectively manage multiple guest and operational needs in a fast-paced restaurant environment.

An excellent communicator who values teamwork, collaboration, and positive working relationships.

Able to work flexible shifts, including evenings, weekends, holidays, and special events as required.

ProServe certification or equivalent responsible alcohol service certification is considered an asset.

As a Concord Leader you will be responsible to:

- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.

Benefits

- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities

Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

Apply today!

We are an equal chance employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

📌 Maître d' (Calgary)
🏢 Concord Hospitality Enterprises
📍 Calgary