Join Xplore Inc. as a Manager of Customer Analytics to transform the broadband experience for rural Canadians. Work in Markham, focusing on insights and customer satisfaction. This role demands a strategic thinker to manage customer intelligence programs, utilizing analytics to inform marketing, service, and support strategies.

By closely collaborating with cross-functional teams, you will help operationalize customer data into meaningful insights and actions that elevate the customer journey. Key Responsibilities:

- Oversee the execution of customer intelligence programs
- Maintain relationships with analytics vendors
- Support NPS and Voice of the Customer initiatives
- Develop comprehensive customer segmentation frameworks Requirements:
- 4–6 years in customer experience or analytics
- Experience with large-scale consumer businesses
- Proficient in managing NPS and VoC programs
- Solid grasp of customer journeys and digital service models
- Degree in analytics, business, or related discipline Utilize your analytical prowess to ensure Xplore delivers a superior broadband experience through enhanced customer intelligence.

📌 Manager of Customer Analytics at Xplore (Markham)
🏢 Xplore
📍 Markham