Launch your career with MCI as a Customer Service Agent in Sydney, NS. This role focuses on delivering outstanding service and support in both inbound and outbound formats. As a Customer Service Agent, you'll assist with customer inquiries, make outgoing calls, and up-sell products.

MCI values problem-solvers dedicated to ensuring customer satisfaction. You'll benefit from extensive training, expanding your skills and offering explicit progressions to roles like Supervisor or Trainer. This is your chance to make a real impact!

Key Responsibilities:

- Provide courteous handling of customer contacts
- Achieve first call resolution through effective problem-solving
- Accurately document customer interactions in systems
- Escalate issues to appropriate staff when necessary
- Attend meetings to stay updated on training and processes Requirements:
- Minimum age of 18 years
- Completion of high school diploma or equivalent
- Proficient communication skills, both written and oral
- Reliable attendance is essential
- Basic proficiency in Microsoft Office Suite Join a supportive team at MCI to reshape your future and enhance customer experiences.

📌 MCI Customer Service Agent Role (Sydney)
🏢 MCI
📍 Sydney