Medical Receptionist / Medical Office Administrator

Bloom Institute of Mental Health & Wellness – Calgary, AB

Full-Time

About Bloom

Bloom Institute of Mental Health & Wellness is a multidisciplinary mental health and wellness clinic dedicated to providing compassionate, thoughtful, and patient-centred care.

From the first phone call to the moment a patient walks through our doors, we want every person to feel safe, welcomed, respected, and cared for.

We are looking for an experienced Medical Receptionist / Medical Office Administrator who shares those values and understands the important role the front desk plays in a patient's experience.

About the Role

This is a full-time, in-person position for someone with previous medical office administration or medical reception experience.

You will often be the first point of contact for our patients and clinicians. We are looking for someone who is professional and organized, but equally important, someone who is warm, compassionate, patient, and non-judgmental.

Bloom Institute of Mental Health and Wellness patients require sensitivity. The right person understands how to communicate with people who may be anxious, overwhelmed, emotional, or navigating a difficult time.

Responsibilities

- Welcome patients and create a warm, safe, and professional environment
- Answer incoming phone calls, emails, and patient inquiries
- Schedule, confirm, reschedule, and manage patient appointments
- Complete patient registration and maintain accurate patient information
- Support clinicians with scheduling and day-to-day administrative needs
- Maintain accurate and confidential electronic medical records




- Process payments and complete general administrative duties
- Assist with clinic flow and communication between patients and practitioners
- Maintain patient privacy and confidentiality at all times
- Help ensure the reception, waiting, and common areas remain organized and welcoming
- Communicate professionally and compassionately with patients, clinicians, and other members of the Bloom team
- Assist with other clinic administrative and operational duties as required

What We're Looking For Medical office administration or medical reception experience is required.

The ideal candidate will have:

- Previous experience working in a medical clinic, healthcare practice, or similar patient-care environment for 2+ years
- Medical Office Assistant/Administration education or equivalent experience
- Experience with electronic medical records (EMR) and medical scheduling systems
- Strong computer and administrative skills
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- The ability to manage multiple priorities in a busy environment
- A high level of professionalism and discretion
- A clear understanding of patient confidentiality and privacy
- Reliability, accountability,



and the ability to work as part of a multidisciplinary team

Most importantly, you are someone who is genuinely compassionate and comfortable working within a mental health workplace. Who Will Thrive at Bloom

You may be a great fit if you are someone who:

- Naturally makes people feel comfortable and welcome
- Understands that kindness and compassion are part of excellent patient care
- Can remain calm and professional during sensitive or emotional situations
- Takes initiative and notices what needs to be done
- Enjoys creating organization and helping a clinic run smoothly
- Treats every patient with dignity and without judgment
- Values mental health and believes people deserve a safe space to seek support

Position Details Position: Medical Receptionist / Medical Office Administrator

Employment: Full-Time

Location: Calgary, Alberta

Work Setting: In-person

Join Bloom

At Bloom, the patient experience begins before someone ever meets their clinician.

We are looking for someone who understands that a friendly voice on the phone, a compassionate response to a difficult question, or simply making someone feel comfortable when they arrive can make a meaningful difference.

If you have medical office experience and would like to be part of a collaborative mental health and wellness environment, we would love to hear from you.

Please submit your resume along with a brief introduction telling us about your medical office experience and why you are interested in working in mental health and wellness.

Pay: $17.00-$24.05 per hour

Work Location: In person

📌 Medical Receptionist (Calgary)
🏢 Bloom Institute of Mental Health u0026 Wellness
📍 Calgary