MEMBER SERVICES ATTENDANT

& POSTING

JOB TITLE: Member Services Attendant

LOCATION: OSTEN & VICTOR Alberta Tennis Centre

REPORTS TO: Membership & Operations Manager THE POSITION:

The OSTEN & VICTOR Alberta Tennis Centre is looking for customer service-oriented and friendly Member Services Attendant(s) to work at the front desk/reception area of the tennis centre. Member Services Attendants will ensure that all members and guests experience exceptional customer service, and anticipate and fulfill customer needs through high-quality service and customer engagement. Passionate about hospitality and the sport of tennis are strong assets for this position.

KEY POSITION COMPETENCIES

The membership services attendant possess the following skills:

- Excellent telephone etiquette and customer services skills
- Maintain the highest standard of personal presentation
- Have good communication and listening skills; excellent written and verbal skills
- Strong computer skills with sound knowledge of Microsoft applications
- Be enthusiastic and encouraging
- Must be reliable and punctual
- Able to multi-task without losing productivity
- Comfortable interacting with individuals of all professional levels
- Be able to effectively resolve minor disputes when necessary
- Work well with people in a team environment
- Able to report or communicate with management and supervisor
- Having a knowledge/background/interest in the sport of tennis is an asset
- Work with minimum supervision

KEY DUTIES: The key responsibilities of the position include but are not limited to:

- Welcome all members and guests in a warm, friendly and professional manner and all policies are followed
- Provide exceptional customer service to members and guests at all times,



dealing with their requests and enquires in a timely and professional manner
- Book lessons, courts and programs for our members and non-members
- Promote and up-sell appropriate services and products to all members and guests
- Anticipate customer needs through proactive activities i.e., future court bookings, clinic sign ups or registering for club programs or social events
- Process payments for services on the tennis centre’s point of sale system
- Answer calls and relaying messages promptly
- Monitor office equipment and inventory
- Maintain and organize the pro-shop area
- Maintain a full knowledge of the tennis centre’s membership structure & programs, including selling points and, where appropriate, educate visitors on membership offers and programs
- Encourage feedback on services provided and recognize the changing needs; make recommendations to management or supervisor for service improvements

AVAILABILITY: We are looking for individuals who are available to work flexible part-time hours throughout the week. At this time, we are requiring coverage for the following days:

Tuesdays: 2:45 pm to 11:00 pm

Fridays: 2:45 pm to 11:00 pm

COMPENSATION

Compensation is to be based on experience level and qualifications.

FOR MORE INFORMATION

For more details about the tennis centre, visit http://albertatenniscentre.ca

While we thank all candidates who apply, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: From $16.50 per hour

Application question(s)

- This is a part time position with approximately 16 hours a week on Tuesdays and Fridays. Are you available to work closing shifts from 2:45 pm to 11:00 pm on these days?

Experience:
- Front Desk/Reception: 1 year (preferred)

Work Location: In person

📌 Member Services Attendant (Calgary)
🏢 OSTEN u0026 VICTOR Alberta Tennis Centre
📍 Calgary