Lead the Guest Experience team at Mission Hill Family Estate in West Kelowna, BC, providing exceptional hospitality and winery experiences. This on-site, full time role demands strong leadership and organizational skills. In the Guest Experience Supervisor role, you'll be key in delivering premium guest interactions and operational success.

Take charge of daily experiences, support team initiatives, and ensure a welcoming atmosphere throughout the estate. Your leadership and sales prowess positively impact guest satisfaction and operational excellence. Key Responsibilities:

- Supervise and execute daily guest experience operations
- Conduct operational briefings and assign responsibilities
- Coordinate guest requests and manage reservations
- Promote wine club memberships and sales strategies
- Ensure boutique presentation is always guest-ready Requirements:
- 2-5 years in luxury retail or hospitality
- Effective in leading teams under pressure
- Strong planning and organizational abilities
- Competent in reservation systems and guest platforms
- Certification in Serving It Right or willingness to obtain Make your mark at Mission Hill Family Estate through dedicated guest service and team leadership.

📌 Mission Hill Guest Experience Leadership Role (West Kelowna)
🏢 Mission Hill Family Estate
📍 West Kelowna