About Code Ninjas

Code Ninjas is the world's largest and fastest-growing coding school for kids. At our Richmond centre, children ages 5–14 learn coding by building video games in a fun, engaging, and supportive environment.

Our promise is simple

Kids have fun. Parents see results.

We're looking for a friendly, organized, energetic, and customer-focused Centre Coordinator & Family Advisor to become the face of our Richmond centre.

This is much more than a front desk position. You'll be the first impression for every family who visits our centre while helping parents choose the best program for their child, ensuring an outstanding customer experience, and supporting our instructors as a Code Sensei when needed.

If you love working with children, enjoy building relationships with families, and thrive in a fast-paced setting, we'd love to meet you.

What Success Looks Like

Success in this role is measured by delivering exceptional customer service, building lasting relationships with families, maintaining smooth day-to-day centre operations, and helping prospective students enroll in our programs.

If you enjoy connecting with people, solving problems, staying organized, and making a positive impact on children's education, you'll thrive in this role.

Compensation

We offer a competitive hourly wage, plus a performance-based commission structure that rewards you for helping new families enroll in our programs.

If you enjoy building relationships, providing exceptional customer service, and helping families find the right educational program for their child,



you'll have the opportunity to increase your earnings while making a meaningful impact on children's lives.

What You'll Do

Centre Operations & Family Support

As the first person families meet, you'll create an outstanding experience from the moment they walk through our doors.

Responsibilities include

- Welcome parents and students with a warm, professional, and enthusiastic attitude
- Answer incoming phone calls, emails, and text messages
- Respond promptly to parent inquiries
- Schedule tours, assessments, trial sessions, and make-up classes
- Explain our programs and answer questions from prospective families
- Conduct centre tours for new families
- Recommend the best program for each child
- Guide families through the enrollment process
- Convert trial students into memberships
- Process registrations, memberships, renewals, and payments
- Follow up with prospective families and inactive leads
- Maintain accurate student records and CRM notes
- Communicate regularly with parents regarding scheduling, progress, and centre updates
- Handle customer concerns, complaints, membership freezes, and cancellations professionally
- Build strong relationships with families to improve retention and referrals
- Deliver an exceptional customer experience at every interaction
- Assist with opening and closing procedures




- Maintain a clean, organized, and welcoming centre
- Coordinate camps, birthday parties, workshops, and special events
- Assist with community outreach events, festivals, and school events
- Transport event supplies, banners, and promotional materials when required
- Assist with marketing initiatives and administrative projects
- Support the Centre Director with day-to-day operations
- Continuously look for ways to improve the customer experience

Required Qualifications:

- Must be fluent in speaking English and Mandarin, Cantonese is a plus
- Excellent written English with strong grammar and professional communication skills; ability to read and write Chinese (Simplified and/or Traditional) is considered a strong asset but not mandatory.
- Outstanding communication and interpersonal skills
- Excellent people skills with both children and adults
- Previous customer service experience
- Comfortable working toward sales and enrollment goals
- Strong organizational and time management skills
- Excellent attention to detail
- Comfortable learning and using multiple software platforms simultaneously (CRM software, scheduling software, Google Workspace, Microsoft Office, payment systems, etc.)
- Ability to multitask in a fast-paced environment
- Available weekday afternoons, evenings, Saturdays, and occasional Sundays for community events
- Valid Class 5 Driver's License
- Reliable vehicle required for transporting event materials and attending community events
- Eligible to pass a Criminal Record Check for working with children

📌 Multilingual Centre Director (Vancouver)
🏢 Code Ninjas Richmond BC
📍 Vancouver