Position: Network Operations Engineer

Location: Vancouver, B.C

Position Summary The Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution centers, corporate offices, cloud platforms, and enterprise network services. The role serves as the primary troubleshooting and restoration tier within the Network Operations organization.

Key Responsibilities

Incident Management & Service Restoration

- Lead troubleshooting of complex network incidents.
- Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.
- Own incidents from investigation through restoration and closure.
- Participate in Major Incident response activities.
- Coordinate vendors, carriers, ISPs and service providers.

Retail Network Operations

- Support retail store network infrastructure and connectivity.
- Support WAN circuits, ISP services, wireless and SD-WAN environments.
- Support Current Store Openings (NSO) and store migrations.
- Coordinate Smart Hands and Field Services activities.

Problem Management

- Participate in Root Cause Analysis activities.




- Identify recurring incidents and operational trends.
- Recommend runbook and process improvements.

Change & Maintenance

- Execute approved network changes.
- Support upgrades, patching and maintenance windows.
- Validate implementation success and rollback readiness.

Required Qualifications

- 5+ years of Network Operations or Enterprise Network Support experience
- Experience supporting retail, distribution center and corporate environments
- Strong troubleshooting, analytical and communication skills
- Experience supporting geographically distributed enterprise environments

Technical Skills

Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting.

Preferred Qualifications

- CCNA or CCNP Enterprise
- ITIL Foundation
- Azure or AWS networking experience
- Python or PowerShell exposure
- Juniper and Fortinet experience considered an asset

Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager

📌 Network Operations Engineer (Vancouver)
🏢 Themesoft
📍 Vancouver