Shape the future of customer engagement as an Omni-Channel Strategist at VML MAP. Lead innovative strategies that enhance loyalty and drive impactful customer experiences. As a Senior Experience Strategist, bring over 7 years of experience to guide the development of groundbreaking omni-channel strategies for leading brands.

This role emphasizes strategic collaboration within a agile agency environment, blending data insights with creative solutions. By leading cross-functional teams, you will cultivate deep client relationships and maximize customer lifetime value. Key Responsibilities:

- Drive omni-channel frameworks for customer experiences
- Lead innovative CRM strategy development and mapping
- Facilitate workshops and direct research for insights




- Optimize customer engagement through data-driven approaches
- Craft strategic plans for brand storytelling and thought leadership Requirements:
- 7+ years in customer experience, CRM, or strategy
- Expertise in Salesforce and advanced analytics tools
- Strong narrative crafting and executive communication skills
- Proven ability to manage complex strategic initiatives
- Leadership experience in cross-functional collaboration Leverage your expertise to deliver transformative customer experiences at VML MAP.

📌 Omni-Channel Strategist at VML MAP (Toronto)
🏢 twentysix
📍 Toronto