Step into a rewarding Technical Support Specialist role at OpenText, focusing on providing high-quality solutions for complex technical challenges. This position emphasizes customer support, innovative thinking, and a commitment to continuous improvement in a collaborative setting. As a member of OpenText's technical support team, you will resolve issues faced by enterprise customers using a variety of OpenText software products.

Your resourcefulness will contribute to customer satisfaction while enabling you to stay at the forefront of product and industry developments. The ideal candidate will thrive in a energetic environment and be eager to learn. Key Responsibilities:

- Diagnose and resolve complex software-related issues proactively
- Engage with clients using calls and online tools for support




- Document software defects and functional requests effectively
- Contribute to the Product Knowledge Base with new insights
- Work alongside colleagues on cross-team technical issues Requirements:
- Prior experience in a technical support setting
- College or university degree in a relevant field or equivalent experience
- Proficient in Windows OS; beneficial to know UNIX/Linux
- Familiar with relational databases like Oracle or Postgres
- Capacity to manage multiple tasks in a fast-paced environment Utilize your problem-solving skills and technical knowledge to empower customers and enhance OpenText's legacy of information management.

📌 OpenText Technical Support Specialist Role (London)
🏢 opentext
📍 London