Job ID

78348

Job Title

OPERATIONS SITE COORDINATOR (Department of Medicine)

Regular/Temporary

Regular

Location

HSC- Central Campus

Open Date

2026/08/24

Job Type

Continuing

Close Date

2026/09/06

Employee Group

TMG

Favorite Job

Department

Medicine

Full/Part Time

Full-Time

Salary Grade/Band

Band I

Salary Range

$65514.00 - $91323.00 (annual)

Job Code

003320

Hiring Range

$65514.00 - $83302.00

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

Hours per Week

35

Posting Details

Schedule

35 hours per week, Monday to Friday

Hybrid Accommodation

Education Level

Undergraduate Degree in Business Administration or equivalent; CHRP or CHRP eligible

Existing Vacancy?

Yes, backfilling as existing

Anticipated Fill Date

October 1, 2026

Career Level

Five years of managerial/supervisory experience within a unionized academic/hospital setting preferred

Experience with human resources planning, payroll administration, health and safety and recruitment processes

Previous experience working with facilities planning and property management

Hiring Range

$65,514 - $72,000

The mission of the Department of Medicine is to provide outstanding clinical care, to provide superlative education and to maintain our position as a world-leading centre for research and innovation. The Department of Medicine is the largest department in Faculty of Health Sciences with 18 divisions in an academic, clinical and research environment employing over 1000 staff and 360 full-time faculty.

The Operations Site

Coordinator is an integral part of the management team and is responsible to provide front line supervision and HR support to staff and faculty members within all Divisions and client groups.

The Operations Site Coordinator is responsible for maintaining the efficient operation of one or more of the designated hospital sites(s) for the Department of Medicine. This role will provide effective operations management for the administrative & research support structure at the site. This position calls for independent decision making within an area of authority and for the exercise of leadership in the management of support services, strategic development and facilities planning.

Accountabilities:

HUMAN RESOURCES AND ADMINISTRATION

- Coordinates the human resources activities for a designated group of staff including recruitment, performance management and attendance management. Organizes, maintains, and provides information. Implements efficient record keeping systems including attendance and ensures payroll is submitted for designated staff at the hospital site
- Conducts the recruitment, selection, and appointment process for vacant administrative positions by interviewing candidates and making hiring decisions.
- Provides administrative and operational direction, implements the goals and objectives of the department by examining, reviewing, and assessing long-term as well as immediate needs of the faculty members with respect to their administrative support needs.
- Ensures provision of services by training, providing guidance and advice and carrying out supervisory
- responsibilities with respect to the support staff at the designated hospital site(s). Ensures that the
- administrative support needs of the department faculty and staff are competently and efficiently met.
- First point of contact for administrative & research staff at site regarding work related issues and
- concerns.
- Provides employees with support, coaching and counselling and implements performance improvement plans. In conjunction with Employee Health, implements positive return to work plans and manages accommodations for administrative staff.




- Reviews and revises position descriptions and evaluates existing and new positions as necessary.
- Acts as a department resource person for information purposes in relation to Collective Agreement, hiring procedures, benefits, vacation, sick time, LTD, incident/injury reporting and payroll process for designated support.
- Provides front-line service to faculty and staff.
- Regularly allocates staff to assist in offices/areas that are overwhelmed, staff off due to sickness/vacation and to clear any back log of work. Establishes work priorities and schedules in consultation with the Faculty Supervisor.

PHYSICAL RESOURCES AND FACILITIES MANAGEMENT

- Manages the physical resources with inventory, equipment, and space. Has decision making authority in these areas at the designated hospital site. Regularly confers with Director to allocate offices, arrange for the purchase of furniture and computer equipment.
- Responsible for the set-up of all offices/workspace at designated hospital site for the Department of Medicine.
- Attends regular strategic meetings with University and Hospital administration to discuss current and future plans for operational requirements including physical space, administrative support needs and change process management. Interacts with Hospital Services and Faculty of Health Sciences Facilities Management for issues relating to repairs, renovations, security etc.

STRATEGIC PLANNING

- With the Chief of Medicine, set up out-patient clinics, through the Clinic Managers as appropriate. Assists with the development of the clinic and allocates appropriate staff to manage the same.
- Attends meetings with Departmental and Hospital officials (Chiefs of Medicine and Managing Director) to plan and coordinate administrative support needs for the Department within one of our Hospital Partners sites (Hamilton Health Sciences /St. Joseph’s Healthcare).
- Attends regular strategic meetings with hospital partners to discuss operational impact process on patients experience and clinical offices and make recommendations for change as required.
- Ongoing collaboration with hospital partners and Department Director/Managers to manage change processes, including change implementation.
- Provides input and advises regarding operational flow issues.
- Maintains and adheres to standard operating procedures.

HEALTH AND SAFETY

- Ensures a safe and healthy working environment as per the Occupational Health and Safety Act and University policies and procedures including monthly work inspections.
- Ensures compliance for designated staff in terms of University and Hospital safety training requirements and maintains documentation of such training.

Qualifications:

Education and Experience:

- Undergraduate Degree in Business Administration or equivalent; CHRP or CHRP eligible
- Five years of managerial/supervisory experience within a unionized academic/hospital setting preferred § Experience with human resources planning, payroll administration, health and safety and recruitment processes
- Previous experience working with facilities planning and property management

Knowledge and Skills:

- Proven supervisory and training skills with a focus on accomplishing departmental goals and objectives on a sustained basis
- Excellent oral and written communication skills, time management, organizational,



interpersonal and people management skills are essential
- Collaborative management style and strong problem-solving skills with a focus on outcomes
- Above average knowledge of accounting principles, practices, and reporting processes
- Knowledge of University and Hospital (SJH) policies and procedures; Employment Standards Act, collective agreements, RMA/OHIP billing processes
- Ability to manage competing priorities and multiple demands while effectively managing the day-to-day operations of the hospital site(s)
- Ability to provide one on one training or in a group setting
- Excellent computer skills including proficiency in Meditech, PHS, Microsoft Office and MOSAIC HR and Finance is essential
- Knowledge of Electronic Medical Records Administration

Pay Transparency Statement The posted hiring range represents McMaster's typical hiring range for this position. Actual starting salary will depend on factors such as relevant experience, qualifications, internal equity, and market conditions. Individuals with extensive experience, deep specialized expertise, and/or those who can demonstrate exceptional past performance, as applicable, may be hired at a higher rate within the full range, in accordance with the University compensation policies.

How To Apply To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at (phone hidden) ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs. Hybrid Work Language To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work in office continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.

📌 OPERATIONS SITE COORDINATOR (Department of Medicine) (Canada)
🏢 McMaster University
📍 Canada