Location - Local candidate preferably in Saskatoon, but the resource can work from Calgary too. Will work onsite.
Description Of Services
Skill Set Requirements
- 5+ years of experience in a Primavera Techno-Functional role within IT services
- Strong understanding of Primavera functionalities and modules
- Experience integrating Primavera with ERP systems
- Good understanding of Primavera architecture
- Working knowledge of WebLogic and Primavera Application Server administration
- Proven experience in user provisioning and access control
- Solid understanding of Primavera database structure
- Experience collaborating with cross-functional teams (Infrastructure, Security, Network, DBA, etc.)
- Experience handling complex reporting structures and preparing monthly reports
- Preferred:
Experience with Deswik or similar COTS applications in a support environment
- Working knowledge of Linux environments
Job Requirements Details:
Key Responsibilities
- Work under the guidance of the Delivery Manager to support Primavera, Deswik, and other COTS applications
- Perform Incident Resolution, Service Request fulfilment, Enhancements, and Change Implementation
- Provide 24x7 support for Priority 1 (P1) incidents
- Identify and implement continuous improvement initiatives (1-2 per quarter)
- Automate manual and repetitive tasks
- Develop and enhance proactive monitoring mechanisms
- Maintain and update the knowledge base repository
- Enable backup support resources for continuity
- Participate in project meetings and prepare status reports as required
- Support Sprint Planning and JIRA tracking activities
- Handle conflicting priorities across multiple applications
- Collaborate with offshore teams, onshore teams, and client stakeholders
- Perform license tracking and support application upgrades
- Ensure quality and timeliness of deliverables
- Support monthly patching and maintenance activities