Join OTIP Group as a Service Desk Technician and be the first line of support for our users' technical needs. This role focuses on providing solutions for hardware, software, and networking in a welcoming, hybrid workspace. You will assess incoming requests and prioritize them to provide swift, efficient service.

Your communication skills will be essential as you'll work closely with users to resolve technical issues. You'll also analyze incident trends to improve service quality continuously. Key Responsibilities:

- Respond to and evaluate incoming technical requests
- Research and resolve hardware and software issues promptly
- Document all incidents in a service management database
- Facilitate timely communication regarding incident status
- Liaise with technical teams for escalated issues Requirements:
- College diploma in computer science or related area
- Three years of service desk experience required
- Familiarity with network management principles
- Proven ability to analyze incidents effectively
- Solid communication skills, with bi-lingual ability as a plus Provide exceptional support to users and enhance operational effectiveness at OTIP Group.

📌 OTIP Group Service Desk Coordinator (London)
🏢 OTIP (Ontario Teachers Insurance Plan)
📍 London