Parkway Dental is looking for an enthusiastic and compassionate Patient Care Coordinator to join our team for a full-time, 12-month maternity leave position, with the potential for future opportunities.
As the first point of contact for our patients, you'll play a key role in creating an exceptional experience from the moment they walk through our doors. This position is perfect for someone who genuinely enjoys connecting with people, thrives in a busy environment, and takes pride in making others feel welcomed and cared for.
Job duties
Welcome every patient with a warm, friendly, and professional attitude (standing desk built in)
Check patients in patients and guide them to the correct waiting room
Answer phones and assist with scheduling and general inquiries
Maintain a clean, organized, and welcoming reception area
Assist with patient flow throughout the day
Manage Parkway Dental's general email inbox and ensure inquiries are directed to the appropriate team member
Monitor and respond to patient text messages, directing conversations and follow-up requests to the appropriate department when needed
Coordinate and manage incoming referrals, ensuring they are processed accurately and promptly
Build genuine relationships with patients and help create a positive, comfortable atmosphere
What we are looking for
A positive, outgoing personality with a passion for customer service
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Professionalism
Ability to remain calm and friendly in a fast-paced setting
Previous experience in dental or medical
Pay: $28.00-$32.00 per hour
Benefits
- Company events
- Dental care
- Extended health care
- On-site parking
Experience:
- Medical or dental: 1 year (required)