Product Owner – Customer Experience, VoC, NPS & CSAT (Toronto)

Product Owner – Customer Experience, VoC, NPS & CSAT (Toronto)

28 Aug
|
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
|
Toronto

28 Aug

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto

Product Owner – Customer Experience, VoC, NPS & CSAT

- Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
- Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
- Translate customer feedback, analytics, and business needs into prioritized features and user stories.
- Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
- Monitor customer experience metrics and ensure business outcomes are achieved.
- Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys.

📌 Product Owner – Customer Experience, VoC, NPS & CSAT (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto

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