Join as a Product Owner focusing on customer experience metrics like VoC, NPS, and CSAT. Drive initiatives that enhance customer journeys and business performance through data insights.

The Product

Owner role centers on managing product backlog and steering initiatives for customer experience improvements. You will collaborate with business stakeholders to shape measurement frameworks and identify opportunities for enhancement. The role also involves converting customer feedback and analytics into actionable features and user stories. Key Responsibilities:

- Own the product backlog and requirements for customer initiatives
- Collaborate with stakeholders to enhance measurement frameworks
- Prioritize features based on customer feedback and analytics
- Lead sprint planning sessions and backlog refinements
- Monitor NPS and CSAT metrics to achieve business goals Requirements:
- Proven experience in product ownership or related fields
- Deep understanding of customer experience metrics
- Capable of developing user stories and managing backlogs
- Solid collaboration skills with diverse teams
- Excellent analytical abilities to interpret customer insights Drive customer-centric improvements and leverage your product expertise.

📌 Product Owner for Customer Experience Metrics (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto