ITM Mining Solutions

Location: Field-based in Fort McMurray Travel: Regular regional and remote-site travel required Schedule: 14 on/ 14 off

Required Experience

- Minimum of five years of experience in a technical, mechanical, quality, product-support or field-service position.
- Experience in mining, heavy equipment, earthmoving equipment or industrial manufacturing is strongly preferred.
- Experience working with mining customers, distributors or heavy-equipment maintenance teams is an asset.
- A technical diploma, trade qualification or post-secondary education in mechanical technology, is an asset. Equivalent industry experience will be considered.

Technical Knowledge and Skills
- Strong mechanical aptitude and practical troubleshooting ability.
- Knowledge of crawler undercarriage systems and components.
- Understanding of product functionality, applications and operating limitations.
- Knowledge of earthmoving machinery, operating conditions and mechanical stresses.
- Familiarity with manufacturing processes, quality standards and production cycles.
- Ability to read and interpret technical drawings, specifications and product documentation.
- Familiarity with mining applications, warranty terms and product-performance criteria.
- Competence using measuring instruments and field diagnostic tools.
- Strong analytical skills and the ability to convert field data into practical recommendations.
- Ability to prepare transparent and professional technical reports.
- Proficiency with Microsoft Office and standard business applications.

Key Competencies
- Customer-focused and solutions oriented.
- Strong analytical and problem-solving abilities.
- Self-motivated, organized and able to work independently.
- Clear written and verbal communication skills.
- Effective technical training and presentation abilities.
- Collaborative approach to working with customers, sales, engineering, quality and manufacturing teams.
- Adaptability in changing and demanding field environments.
- Commitment to safety, quality and continuous improvement.





Work Environment and Physical Requirements This is a field-based role involving work at active mine sites, maintenance facilities and industrial locations. The successful candidate must be able to:
- Travel to customer, distributor and remote mine-site locations as required.
- Work extended shifts, including 12-hour days, when necessary.
- Work a rotational schedule of 14/14
- Work indoors and outdoors in changing weather and industrial conditions.
- Walk or stand for extended periods and safely navigate uneven surfaces.
- Climb equipment access systems and work safely around large earthmoving machinery.
- Bend, kneel and perform physically demanding inspection activities.
- Lift and carry up to 50 pounds.
- Wear required personal protective equipment and satisfy respirator-fit requirements.
- Comply with all company and customer safety, site-access and regulatory requirements.

Additional Requirements

- Valid driver’s licence and clean driving record.
- Ability to travel by vehicle and commercial aircraft.
- Ability to work in remote locations and access active mine sites.
- Successful completion of required background checks and applicable drug and alcohol screening.
- Ability to obtain and maintain required site orientations, safety training and certifications.
- Flexibility and willingness to travel when needed, including occasional short-notice assignments.

Why Join ITM? This position offers the opportunity to work directly with major mining customers and some of the industry’s largest equipment.

The Product Support

Specialist will have a meaningful role in improving product performance,



strengthening customer relationships and supporting the development of ITM’s future undercarriage solutions.

Qualifications

Required Experience

- Minimum of five years of experience in a technical, mechanical, quality, product-support or field-service position.
- Experience in mining, heavy equipment, earthmoving equipment or industrial manufacturing is strongly preferred.
- Experience working with mining customers, distributors or heavy-equipment maintenance teams is an asset.
- A technical diploma, trade qualification or post-secondary education in mechanical technology, is an asset. Equivalent industry experience will be considered.

Technical Knowledge and Skills
- Strong mechanical aptitude and practical troubleshooting ability.
- Knowledge of crawler undercarriage systems and components.
- Understanding of product functionality, applications and operating limitations.
- Knowledge of earthmoving machinery, operating conditions and mechanical stresses.
- Familiarity with manufacturing processes, quality standards and production cycles.
- Ability to read and interpret technical drawings, specifications and product documentation.
- Familiarity with mining applications, warranty terms and product-performance criteria.
- Competence using measuring instruments and field diagnostic tools.
- Strong analytical skills and the ability to convert field data into practical recommendations.
- Ability to prepare clear and professional technical reports.
- Proficiency with Microsoft Office and standard business applications.

Key Competencies
- Customer-focused and solutions oriented.
- Strong analytical and problem-solving abilities.
- Self-motivated, organized and able to work independently.
- Clear written and verbal communication skills.
- Effective technical training and presentation abilities.
- Collaborative approach to working with customers, sales, engineering, quality and manufacturing teams.
- Adaptability in changing and demanding field environments.
- Commitment to safety, quality and continuous improvement.

📌 Product Support Specialist - Mining Undercarriage (Edmonton)
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