Large retail organizations are adding a Senior Administration Manager to their growing team - this role requires Chinese Speaking (fluent)

The Senior Manager, Administration is responsible for leading and overseeing all administrative functions across North America (Canada and the U.S.), including the Support Centres, retail stores, warehouses, and future business expansion initiatives. This is a large retail chain expanding across the US.

Your current role

This position serves as strategic business partner to all ESC, SC, USSC, Retail Stores and Leadership teams by establishing strong administrative governance, enhancing operational effectiveness, mitigating business risks, and ensuring administrative services effectively support organizational business growth and long-term objectives.

The incumbent is also responsible for developing regional administrative strategies, driving process optimization, leading, and developing the administration team, and ensuring that all administrative functions comply with corporate policies and regulatory requirements.

What you'll need to succeed

Strategic Leadership & Administration Governance

- Lead the development and execution of administration strategies and align with the Company’s business objectives.
- Lead the establishment of administrative policies, standard operating procedures, and governance frameworks.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Lead cost optimization and resource allocation initiatives.
- Provide strategic recommendations and decision support to senior management on administration-related matters.

Regional Administration Management
- Oversee all administrative functions across the North America Support Centres, retail stores, and warehouses.
- Ensure the effective operation of office services, facilities, equipment, travel arrangements,



and vendor management.
- Ensure office and facility resources are utilized effectively.
- Support future office expansion and relocation projects.
- New Store & Business Expansion Support
- Lead administration-related planning and setup activities for new stores, new offices, and business expansion projects.
- Establish standard operating procedures for administrative support during new store openings.
- Coordinate cross-functional resources to support major business initiatives.
- Support business expansion and growth projects as required.
- Team Leadership & Talent Development
- Lead, coach, and develop the administration team.
- Establish succession planning and talent development programs.
- Set departmental goals and performance management processes.
- Enhance employee engagement and leadership development.
- Build a high-performing and collaborative team culture

What is required: Bachelor’s degree or above in Business Administration, Management, Finance, or a related discipline.

- An MBA or relevant professional certification is an asset.
- 8 to 10 years of progressive experience in administration management.
- Must be fluent Chinese speaking
- At least 5 years of experience managing multi-site or regional operations.
- Experience in retail, construction, or multi-location operations management is preferred.

What you'll get in return A great long-term career opportunity with a base salary of 100,000-130,000 depending on experience, 3 weeks vacation, extended benefits

- Performance bonuses
- Long term disability insurance
- Extended health/dental/vision care
- Retirement benefit
- Life/AD&D; insurance
- Paid vacation, sick, marriage, bereavement leaves
- 10% in-store staff purchase discount
- Subsidized staff meal

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

📌 Senior Administrative Manager (Richmond)
🏢 Hays
📍 Richmond