We are seeking an experienced Senior Program Manager to lead a major organizational transformation for a public-sector client in Ontario. This role will support the transition from a traditional project-based delivery model to a product-based operating model, with a robust focus on organizational change, stakeholder engagement, communications, business readiness, governance, and adoption. The ideal candidate will have a strong background in enterprise transformation and change management, with the ability to work effectively with executives, senior leaders, employees, ministry partners, vendors, and cross-functional teams.

Key Responsibilities

- Lead the end-to-end organizational change and transformation program supporting the transition to a Product-Based Delivery Model.

- Develop and manage transformation strategies, roadmaps, milestones, dependencies, risks, and success measures.

- Develop and execute comprehensive Organizational Change Management (OCM) strategies and plans.

- Conduct stakeholder analysis, change impact assessments, and organizational readiness assessments.

- Identify resistance, adoption barriers, organizational risks, and change impacts and develop appropriate mitigation strategies.

- Lead stakeholder engagement and strategic communications across executives, employees, ministry partners, and other stakeholders.

- Develop executive presentations, key messages, FAQs, briefing materials, and engagement content.

- Facilitate leadership workshops, town halls, focus groups, stakeholder consultations, and ministry partner sessions.

- Support future-state operating model and organizational design activities.

- Facilitate the definition of future-state roles, responsibilities, accountabilities, governance, and service delivery models.

Must-Haves





- Proven experience leading complex organizational transformation and change management initiatives.

- Strong knowledge and practical application of industry-standard change management frameworks and methodologies.

- Experience conducting stakeholder analysis, change impact assessments, organizational readiness assessments, and change planning.

- Demonstrated success driving organizational adoption and culture change.

- Experience establishing change governance and performance measurement frameworks.

- Experience designing and executing large-scale communications and stakeholder engagement strategies.

- Experience developing executive-level communications, presentations, key messages, and engagement materials.

- Strong stakeholder management, facilitation, communication, and relationship-building skills.

- Experience working within public-sector environments, including governance, approvals, accountability requirements, and labour relations considerations.

- Strong program management experience across complex, multi-workstream transformation initiatives.

Nice-to-Haves

- Experience with the Government of Ontario / Ontario Public Service (OPS).

- Familiarity with GovTechON.

- Knowledge of the Common Cluster Operating Model (CCOM).

- Familiarity with the OPS Service Framework.

- Experience with product-based delivery models or product operating model transformation.

- Experience with organizational design and operating model transformation.

- Experience in enterprise service delivery environments.

- Experience developing transformation dashboards, KPIs, adoption metrics, and benefits realization frameworks.

- Experience with Azure DevOps, Microsoft 365, Power BI, SharePoint, or project portfolio management tools.

📌 Senior Program Manager (Toronto)
🏢 Teckhorizon
📍 Toronto