Senior VoC Insights Analyst: Health Score & Growth Strategy (Montreal)

28 Aug

Lightspeed

Montreal

28 Aug

Lightspeed

Montreal

Lightspeed seeks a Senior Business Analyst, VoC Insights, to own the business strategy, implementation and enablement of Lightspeed's customer health score program. You will sit at the intersection of customer data, CX operations and commercial decision-making to provide a robust view of account risk, retention opportunities and potential expansion.

You will lead strategy and implementation of health score changes in our CX platform, build enablement materials, and translate patterns into

📌 Senior VoC Insights Analyst: Health Score & Growth Strategy (Montreal)
🏢 Lightspeed
📍 Montreal

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