Introduction The Jim Pattison Auto Group is seeking a knowledgeable, personable, and customer-focused Service Advisor to join the team at our Lexus Victoria dealership. As the primary point of contact for Service customers, you’ll play an key role in creating a positive and professional experience from check-in to vehicle pick-up.

You’ll work closely with customers and our Service and Parts teams to understand vehicle concerns, recommend the appropriate services, provide clear updates, and ensure a smooth service experience. If you’re organized, detail-oriented, and passionate about delivering exceptional customer service in a rapid-paced environment, we’d love to hear from you.

Whether you have previous Service Advisor experience or a strong background in automotive customer service, this is a great opportunity to grow your career with a well-established automotive group.

Schedule: This is a full-time, permanent role of 40 hours per week. The regular schedule may vary depending on the dealership’s requirements.

About

Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees.

Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Greet Service customers and ensure the customer’s needs are fully understood

Promptly and professionally answer incoming calls to the Service department





Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs

Prepare accurate quotes for recommended services and obtain customer approvals for repairs

Act as the liaison between the customer, the parts department, and the Automotive Technicians

Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times

Manage customer complaints respectfully and promptly; escalate concerns when appropriate

Conduct vehicle inspection walk-arounds before and after service appointments

Maintain a tidy, presentable work space Ensure a high degree of confidentiality with company and customer information

Participate in maintaining a supportive and engaging working environment

Other administrative duties as assigned What We’re Looking For A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report

Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset

Previous, related experience in a customer-facing role would be considered an asset

Proficiency with Microsoft Office (Word, Excel, Outlook)

Strong customer-service skills with a friendly, approachable attitude





Good data entry skills, with strong accuracy

Detail-oriented, with the ability to multi-task and prioritize responsibilities

Ability to stay calm and focused in a face-paced environment

Reliable, punctual, and dependable

Good written and spoken communication skills

Ability to work in close proximity to a noisy automotive shop

Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold What We Offer Competitive wages

Comprehensive benefits package, including health, dental, and insurance

Flexible schedules

Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities

Access to exclusive corporate discount programs

Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Service Advisor - Lexus Victoria
🏢 JP Auto Group
📍 Victoria