Service Coordinator

Brewis Electric Co. Ltd. – Victoria, BC

About Brewis Electric

Brewis Electric Co. Ltd. is a well-established electrical contractor serving Greater Victoria and Vancouver Island. Our work includes commercial construction, electrical service, maintenance, troubleshooting, upgrades, and ongoing customer support.

We are looking for a highly organized, customer-focused Service Coordinator to join our team and help support the day-to-day operations of our Electrical Service Department.

This position is ideal for someone who enjoys working with customers, coordinating field technicians, managing multiple priorities, and keeping a busy service department organized.

Position Summary The Service Coordinator will be an important link between our customers, electricians, suppliers, and office team.

You will be responsible for receiving service requests, scheduling and dispatching electricians, maintaining accurate customer and job information, following up on outstanding work, and helping ensure our customers receive professional and timely service.

The successful candidate will be comfortable working in a fast-paced environment, communicating with customers by phone and email, learning new software, and solving problems as they arise.

Key Responsibilities

- Answer incoming telephone calls and emails in a professional and courteous manner.
- Receive and document customer service requests.
- Schedule and dispatch electricians and service technicians.
- Coordinate daily schedules and adjust technician assignments as priorities change.
- Communicate service-call information clearly to field technicians.
- Follow up with customers regarding scheduling, service status, and outstanding work.
- Create and maintain customer accounts, service calls, and work orders.
- Ensure customer and job information is entered accurately into company systems.
- Monitor open service calls and assist with ensuring work is completed in a timely manner.
- Coordinate emergency and priority service requests.
- Assist technicians with customer information, job history, documentation, and scheduling requirements.
- Process incoming work-order requests from property managers, contractors,



and commercial customers.
- Maintain accurate records of customer communications and service activities.
- Assist with preparation of service reports and documentation.
- Communicate with suppliers regarding materials and availability when required.
- Assist with purchase orders, material requests, and job documentation.
- Assist with invoicing preparation by ensuring field information and job documentation are complete.
- Maintain organized electronic and physical job files.
- Support the Service Manager and management team with administrative duties and reporting.
- Assist with general office administration as required.
- Help identify and resolve customer or scheduling issues before they become larger problems.
- Provide a high level of customer service and represent Brewis Electric professionally at all times.

Qualifications & Experience The ideal candidate will have:
- Previous experience in a service coordinator, dispatcher, customer service, operations, or administrative role.
- Experience coordinating field technicians or service personnel.
- Strong telephone and customer service skills.
- Experience receiving and processing service requests.
- Experience working with work-order, CRM, service-management, or dispatch software.
- Strong computer and keyboarding skills.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Strong written and verbal communication skills.
- Excellent organization and attention to detail.
- Ability to manage multiple priorities and changing schedules.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Ability to learn new computer programs quickly.
- Experience handling confidential customer or company information.
- Accurate data-entry and record-keeping skills.





Assets The following experience would be considered an asset but is not required:

- Previous experience with an electrical, HVAC, plumbing, security, construction, or other field-service company.
- Experience dispatching tradespeople or technicians.
- Experience with service-management or construction-management software.
- Experience with CRM systems.
- Experience processing purchase orders, work orders, or service invoices.
- Familiarity with commercial property managers and maintenance customers.
- Basic understanding of electrical terminology.
- Experience coordinating emergency or after-hours service calls.

What We Are Looking For More than anything, we are looking for someone who is:
- Friendly and professional with customers.
- Highly organized.
- Dependable and accountable.
- Comfortable making decisions and solving problems.
- Able to remain calm when schedules change.
- Comfortable communicating with electricians and customers throughout the day.
- Accurate with details and documentation.
- Willing to take initiative rather than waiting to be directed.
- Able to prioritize urgent service requests while keeping routine work moving.
- Willing to go above and beyond to provide a positive customer experience.
- Interested in becoming an key long-term member of the Brewis Electric team.

Position Full-Time – Monday to Friday

Location: Langford, BC

Department: Electrical Service

Reports To: Service Manager / Management

Compensation

Competitive compensation based on experience and qualifications.

Benefits and additional compensation details will be discussed with shortlisted candidates.

How to Apply

Please submit your resume along with a brief introduction outlining your experience in customer service, service coordination, dispatching, administration, or field-service operations.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Brewis Electric Co. Ltd.

Pay: $50,000.00-$75,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Service Coordinator (Langford)
🏢 Brewis Electric Company
📍 Langford