Join an Industry Leader in Transport Refrigeration and Take Your Career to the Next Level!

Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses, rail cars and shipboard containers. Thermo King also manufactures auxiliary power units, which dramatically reduce engine idling. All Thermo King products are backed by a nationwide dealer network, which provides expert factory-trained service and a complete line of genuine and competitive parts.

Position Profile In this role as a Service Coordinator working from our Moncton location, you will be the first point of contact for our customers in the service department. Interacting with both internal and external stakeholders to help effectively manage the service event through our dealership. You will be responsible for greeting the customer, documenting their concerns efficiently entering data into the computer system, and following up to keep them informed at all times.

This position requires fast but extremely accurate data entry; time management will assist in achieving personal and company goals.

Responsibilities:

- Greet customers in a professional, respectful manner, both in person, via phone calls and email. Make them feel welcome at our dealership and collect the details required for the technicians to help them.
- Verifies details by reviewing "bill-to" and "ship-to" addresses, flagging for price, and problems, and credit limits.
- Track service intervals for customers fleet and transfer to excel sheets
- Initiate invoices by processing through computer system, calculating special charges, making necessary changes & mailing invoices.
- Organizes work by reading and routing correspondence; collecting information; initiating communications; following policies and procedures




- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the service manager for resolution.
- Maintain operations by following policies and procedures; reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Updating internal systems to track status of service events both in shop and on road as required.
- Request PO# from customer
- Other duties as assigned
- Education/Professional Development Requirements:
- College Diploma

Experience Requirements:

- 2 years of Data Entry Experience
- Customer service experience
- Administrative or Sales Experience an asset
- Computer experience in Microsoft Office.

Key Contacts/Relationships:

- Service Manager

Working Environment:

- Noise from shop
- Office Setting

Physical and Mental Effort:

1. 100% of day working on computer

2. Long periods of Sitting

Behavioral Competencies Required:

- Must be personable and proficient
- Must be extremely detailed oriented and thorough.
- Must maintain a high level of professionalism
- Ability to communicate and respond in an effective and professional manner
- Excellent organizational and time management skills
- Ability to use judgment and tact when dealing with general inquiries
- Must be able to maintain a high level of confidentiality.
- Superior Customer Service Skills
- Ability to handle a high volume of work in fast-paced challenging environment

Technical Competencies Required:

- Proficient in MS Office
- Accurate data entry
- Time Management Skills
- Must be able to multitask with different computer programs specific for Thermo King

Job Types: Full-time, Permanent Pay: $25.00-$30.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Moncton, NB: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 2 years (required)

Work Location: In person

📌 Service Coordinator (Moncton)
🏢 Thermo King Eastern Canada
📍 Moncton