Job Overview

We are seeking a dynamic and organized Service Department Coordinator to join our team! In this vital role, you will be the heartbeat of our service operations, ensuring seamless communication, efficient scheduling, and accurate data management. Your energetic approach will help drive our service department forward, delivering exceptional support to both customers and internal teams.

If you thrive in a fast-paced environment and possess excellent communication skills, this is your opportunity to make a meaningful impact!

Responsibilities

- Manage and coordinate service appointments, ensuring timely scheduling and resource allocation
- Serve as the primary point of contact for customer inquiries via multi-line phone systems, demonstrating skilled phone etiquette and explicit communication
- Utilize management systems and liase with factory to track shipments, service parts, and freight movements accurately
- Enter data meticulously into various systems such as Customer Database, Excel, and CRM to maintain up-to-date records
- Conduct analysis of service data to identify trends, improve processes, and enhance overall efficiency
- Support shipping & receiving activities by verifying inbound/outbound shipments with factories and managing documentation

Requirements

- Minimum 2–3 years of office administration,



customer service, service coordination, or scheduling experience
- Strong ability to manage a busy service schedule, coordinate appointments and keep technicians organized
- Proficiency in data entry with strong attention to detail and accuracy
- Excellent telephone and customer-service skills, including the ability to professionally handle upset or frustrated customers
- Strong communication skills, both verbal and written, with professional phone etiquette
- Ability to work independently, take initiative and follow issues through to completion
- Comfortable communicating with customers, installers, service technicians, management and suppliers
- Proficient with email, Microsoft Office/Google Workspace, calendars and CRM or scheduling software

Join us in this exciting role where your organizational talents and proactive mindset will help keep our service department running smoothly! We value energetic team players who are eager to contribute their skills in a collaborative environment dedicated to excellence. Pay: $20.00-$23.00 per hour

Benefits

- Casual dress
- On-site parking

Experience:
- Administrative: 1 year (required)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Service Department Coordinator (Keswick)
🏢 Premier North Windows & Doors
📍 Keswick