About the Role

The Shop Service Coordinator is the central hub of our shop operations. You’ll manage equipment intake, create work orders, coordinate technicians, communicate with customers, and ensure every job is completed accurately, safely, and on time. This role is ideal for someone who thrives in a fast‑paced environment and enjoys keeping people, processes, and information moving smoothly with a high level of accuracy and attention to detail!

If you love keeping a busy shop running smoothly, staying organized, and helping both customers and technicians succeed, this role is for you!

What You’ll Do:

- Manage all incoming equipment for service
- Create accurate work orders with complete customer details and service notes
- Prioritize jobs and assign technicians based on skill set, workload, and urgency
- Track technician progress and maintain up‑to‑date job notes
- Communicate with customers by phone and email regarding approvals, delays, findings, and completions
- Prepare repair estimates (in coordination with Sales) and obtain approvals
- Collect payment for COD customers before equipment leaves the shop
- Liaise with Sales for repair/replacement quotes and technician assignments for sales order setups
- Verify calibration certificates, technician notes, and billing accuracy before equipment is returned to customer




- Assign completed jobs to Shipping and ensure all documentation is archived properly
- Provide backup coverage for the External Service Coordinator
- Creating and sending invoices, paying attention to details & customer billing terms & specific requirements

Things you are great at:

- Strong organizational skills and attention to detail
- Excellent communication skills (written and verbal)
- Ability to manage multiple priorities in a busy service setting
- Experience in a technical, service, or repair‑based setting is an asset
- Excellent knowledge with computers; working with software, scheduling systems, spreadsheets, and documentation tools
- A proactive, solutions‑focused mindset
- Reliability is extremely important - we need someone who will arrive at work everyday and be on their game!
- A friendly and positive phone manner is a must!

What We Offer:

- Supportive team environment
- A role where your coordination skills directly impact customer satisfaction and shop efficiency
- A small company environment where you are not just an employee, but part of our family!
- Convenient downtown Langley location with onsite free parking

Pay: $25.00-$27.00 per hour

Benefits

- Extended health care

Work Location: In person

📌 Shop Service Coordinator (Langley)
🏢 BC Scale Co
📍 Langley