Quebec, Canada •

Posted Thursday, August 13, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

English version to follow.

What’s in it for you as an employee of QFG?

- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Bilingual Mortgage Servicing Specialist. Could It Be You?

Our Administration Department consists of multiple supporting teams; Home insurance, Property Taxes, Renewal Postings/Broker EFTs, Investor Servicing/Remittances, Breach of Covenants, external customer communication/back office inquiry support, Prepayments, Discharges and many other key Administration functions. Each of our team members are Mortgage Servicing Specialists, who primarily support one of the above mentioned teams.

This role will be responsible for maintaining our prompt and efficient turnaround times with ensuring that law firms have accurately received their requested discharge statements,



reconciling payouts and ensuring that our interest has been removed within regulatory guidelines. They may be opportunities to crosstrain and support the other above-mentioned teams as well.

In this role, responsibilities include but are not limited to:

- Maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners.
- Ensure remittances are posted promptly and liaise with third party servicing companies to reconcile all out of order loan payments.
- Accurately creating discharge statements and sending the statements to law firms.
- Responsible For Reviewing System Service Packs,testing and assessing new enhancements.
- Perform Cash Management (bank reconciliations,wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans.
- Posting Payout proceeds
- Responsible for preparing and producing information statements.
- Process manual payments as required.
- Create case communication with our Service Layer until cases are resolved.
- Ensure our Borrower paid tax accounts are in good standing
- Provide backup support for timely remittance of interim, final and supplemental tax installments to all municipalities.
- Review mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
- Notify Municipalities of our interest in the subject property
- Work with Insurers to obtain up to date insurance policies upon cancelation and expiration notification
- Report on loans with lapsed insurance policies
- Production and distribution of the commercial annual review and maturity reports, together with related correspondence letters.
- Maintaining and the organization of all electronic mortgage files




- Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company requirements.
- Identify continuous improvement opportunities.
- Assist with the ongoing maintenance and updating of related procedures.
- Follow AML procedures on all files with an emphasis on “Know Your Client”rules.
- Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
- Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

So are YOU our next Bilingual Mortgage Servicing Specialist? You are if you..

- Are fully Bi-lingual in French and English
- Have 1 - 2 years related experience in Mortgage Servicing/Administration.
- Are Post-Secondary Education specializing in Business Administration or Finance.
- Demonstrate effective organizational and time management skills.
- Demonstrate good interpersonal and relationship building skills.
- Have solid written and verbal business communication skills.
- Have robust analytical skills.
- Are detailed oriented with an acute attention to accuracy.

Compensation Information:

Base salary range: $55,000 - $65,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive advantages plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

At Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

📌 Spécialiste, gestion de prêts hypothécaires (bilingue)/ Bilingual Mortgage Servicing Specialist (Montreal)
🏢 Community Trust
📍 Montreal