About GOFO

GOFO is a technology-driven global last-mile delivery carrier providing efficient, reliable, and technology-enabled logistics solutions for e-commerce businesses. Through our growing delivery network, technology, and partnerships with Delivery Service Partners (DSPs), we focus on improving delivery efficiency, operational visibility, and customer experience.

To learn more about GOFO: https://www.gofo.com/

About the Role

We are looking for a Station Operations Specialist to support our last-mile delivery operations in Quebec City, QC .

In this role, you will work closely with Delivery Service Partners (DSPs) and internal teams to support daily station operations, monitor delivery performance, resolve operational issues, and improve overall service quality.

This position is ideal for someone with experience in logistics operations, transportation, dispatch, vendor management, or last-mile delivery who enjoys working in a rapid-paced and highly collaborative environment.

Responsibilities

- Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs).
- Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services.
- Provide daily operational support to DSPs, addressing issues and ensuring smooth delivery processes.




- Monitor package deliveries to ensure accurate tracking and on-time performance.
- Resolve delivery-related issues promptly to maintain high levels of customer satisfaction.
- Analyze performance metrics and identify opportunities for process improvement.
- Ensure DSPs comply with company policies, contractual agreements, and industry standards.
- Collaborate with internal teams to develop and align on delivery strategies.

Qualifications
- Fluent in Mandarin and English ; French is preferred.
- Experience in logistics operations, vendor management, transportation, or a related field; experience working with DSPs is an asset.
- Strong negotiation, communication, and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with logistics systems and industry regulations is preferred.
- Educational background in logistics, supply chain management, analytics, engineering, or a related field is an asset.

Benefits
- Extended health benefits
- Dental and vision coverage
- Paid vacation and statutory holidays
- Quarterly employee events
- Birthday and holiday benefits
- Career development and growth opportunities

📌 Station Operations Specialist / 站点运营专员/ Spécialiste des opérations (Québec City)
🏢 GOFO
📍 Québec City