Be a key player at Tophat HR as a Strategic Client Success Manager for a leading Digital Marketing Agency. Foster valuable partnerships that drive growth through innovative marketing strategies. In this client-facing role, you will oversee 15–20 high-value accounts or manage 25–40 small-to-medium clients, ensuring a smooth onboarding process and proactive communication.

Your ability to interpret client needs and deliver tailored solutions will shape their marketing approach while enhancing client satisfaction and loyalty. Key Responsibilities:

- Initiate and nurture client onboarding processes
- Develop strategic relationships with executive stakeholders
- Conduct regular strategy meetings to review goals
- Turn client needs into actionable marketing tactics
- Present performance data to highlight ROI Requirements:
- 3+ years of experience in Client Success or Account Management
- Proven success in building and growing client accounts
- Solid understanding of marketing analytics and performance
- Hands-on knowledge of SEO, PPC, and social media
- Stellar communication and negotiation abilities Drive impactful marketing success and elevate client experiences effectively.

📌 Strategic Client Success Manager Role (Markham)
🏢 TopHat HR
📍 Markham