We are seeking an energetic and customer-focused Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. The successful candidate will lead front-of-house staff, ensure exceptional customer service, maintain food quality standards, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Key Responsibilities

Operations Management

- Supervise nightly Caferteria operations to ensure smooth and efficient service.

- Monitor dining room, buffet stations, and service areas to maintain cleanliness and presentation standards.

- Ensure compliance with food safety, sanitation, and health regulations.

- Assist with opening, shift change, and closing procedures.

Team Leadership

- Lead, motivate, and coach front-of-house staff to deliver excellent customer service.

- Coordinate staff assignments and monitor performance throughout shifts.

- Train current employees on service standards, company policies, and procedures.

- Foster a positive and professional work environment.

Customer Service

- Greet guests and ensure a welcoming dining experience.

- Resolve customer concerns and complaints promptly and professionally.

- Monitor guest satisfaction and take corrective action when necessary.

- Support team members during peak service periods.

Food & Quality Control

- Ensure buffet stations are properly stocked, clean, and visually appealing.

- Monitor food quality, freshness, and portion control standards.





- Communicate with kitchen staff regarding replenishment and guest feedback.

- Assist in reducing food waste while maintaining excellent product availability.

Administrative Duties

- Support scheduling, attendance tracking, and labor management.

- Complete shift reports and communicate operational updates to management.

- Assist with inventory checks and supply ordering when required.

- Handle cash management and point-of-sale procedures as assigned.

Qualifications

- Previous supervisory experience in a restaurant, buffet, hospitality, or food service environment preferred.

- Strong leadership and team-building skills.

- Excellent customer service and conflict-resolution abilities.

- Ability to work effectively in a fast-paced environment.

- Knowledge of food safety and sanitation practices.

- Strong communication and organizational skills.

- Ability to stand and walk for extended periods.

Schedule Requirements

- Availability to work afternoons, evenings, weekends, and holidays as required.

- Flexible schedule to support operational needs and peak business periods.

Key Competencies

- Leadership and accountability

- Customer-focused mindset

- Problem-solving and decision-making

- Time management and organization

- Attention to detail

- Ability to multitask under pressure

Compensation & Benefits

- Competitive hourly wage based on experience.

- Opportunities for advancement and career development.

- Employee meal discounts

📌 Supervisor, Full Time (Greater Sudbury)
🏢 Havergal
📍 Greater Sudbury