Description The Opportunity

Reporting to the Regional Operations Lead, Eastern Region, you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing. This position is fully office-based and requires attendance in the office five days per week. Work from home is not available for this role.

What to Expect

- Answering telephone calls and welcoming visitors with courtesy.
- Categorize Intake cases for multiple case transactions, enabling routing to the appropriate business function.
- Completing form letters and other correspondence, in accordance with standards.
- Verifying and/or proceeding with data entry of different documents.
- Updating various lists.
- Assisting staff with telephone reliability.
- Preparing and/or sorting mail.
- Handling other duties promoting the achievement of customer service and business goals.

What you Bring





- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perfectly bilingual in French and English.
- Perform well in a busy operation and remain calm under pressure.
- Self-sufficient, diligent and take initiative.
- Excellent organizational skills.
- Strong written and verbal communication skills.
- High school diploma required.
- 5 to 10 years of experience as receptionist
- Preference will be given to candidates with previous administrative / reception support.
- Familiarity with Windows environment, including Intermediate MS Word and Excel.

Salary Range: $45,000 - $70,900

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

📌 Support, Administrative (Montreal)
🏢 Definity
📍 Montreal