RBC seeks an experienced Team Lead for its Currency Processing division in Montreal, emphasizing leadership and efficiency. Ensure high standards by meeting Service Level Agreements daily. As the Senior Team Lead, you will oversee a team of 12-16 employees, providing operational support and leading by example.

Your leadership will drive performance and ensure swift resolution of escalated client and service partner issues. You will foster a team-oriented environment focused on quality and accuracy. Key Responsibilities:

- Oversee daily operations of 12-16 team members
- Take ownership of escalated issues for timely resolutions
- Lead coaching sessions and team communications
- Drive change and support staffing and training initiatives
- Ensure operational efficiency and adherence to SLAs Requirements:
- 2 years of management experience in a team setting
- Strong decision-making and organizational abilities
- Knowledge of currency processing and delivery control
- Bilingual proficiency in English and French
- Comfortable working under pressure in a fast-paced setting Enhance currency processing operations while leading a motivated team in Montreal.

📌 Team Lead Currency Processing at RBC (Montreal)
🏢 RBC
📍 Montreal